To make accommodations for scenarios not handled by the Course Completion service, you can manually mark that a learner has completed a course or, if they have been incorrectly marked as complete, manually mark that a learner has not completed the course. This requires the Completion Tracking > Set Completion Status permission.
To manually override the Course Completion status of a learner
- Navigate to Learning Groups.
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In Learning Groups, select a learning group.
- In the Learning tab, select the desired course.
- Click Actions beside the learner whose status you wish to override.
- From the drop-down menu, select either Mark user as not complete or Mark user as complete.