Types of mail templates available
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Template
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Message is sent to user when
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New User
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Their Brightspace account is created either manually or through the Bulk User Management tool (via an imported CSV file).
Typically contains a welcome message, username, password, and URL.
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Forgot Password
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They forgot their password and they request it from your help desk /administration or select the Request Password link from the login page.
Typically contains the user’s username, password, and URL.
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Enrollment
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They enroll in a course offering through self-registration (immediately or after being approved) or through the Classlist (using the Add Participant feature).
Typically contains username, password, URL, and course offering name.
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Update User
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Their information is updated through the Bulk User Management tool (via an imported CSV file).
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Delete User
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Their account is deleted through the Bulk User Management tool (via an imported CSV file).
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Enroll User from Import
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They enroll in a course offering through the Bulk User Management tool (via an imported CSV file).
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Unenroll User from Import Tool
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They unenroll from a course offering through the Bulk User Management tool (via an imported CSV file).
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Enrollment Limit
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The user tries to enroll in a class that is full (via the external Self Registration tool).
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Enrollment Rejection
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External self-registration enrollment request is rejected.
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Temporary Enrollment – External Self-Registration
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They try to enroll in a course offering using the external Self Registration system. This email informs them that their request has been received and is pending approval. They receive a temporary username and password.
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Enrollment Approval – Payment Required
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Their enrollment has been approved and they are required to pay for the course.
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Enrollment Request – Admin
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They try to enroll in a course offering using the Self Registration system. This email informs an administrator that a request has been made.
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Enrollment Request – User
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They try to enroll in a course offering using the Self Registration system. This email informs them that their request has been received and is pending approval.
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Enrollment – External Self-Registration
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They enroll in a course offering using the external self-registration system. This email provides them with their username and password.
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Unenroll User from the Classlist Tool
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They are unenrolled using the Classlist tool.
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Adding a logo to mail templates
Add your organization's logo to Brightspace mail templates to customize your email experience.
To add a logo to mail templates
- Navigate to Admin Tools > Public Files.
- In the Manage Files tab, click Upload.
- In the Upload dialog, click Upload and select the image file from your device. Standard file formats are supported (.png, .jpeg, etc.), but with a maximum width of 250 pixels.
- Click Save.
- Navigate to Admin Tools > Mail Template Management.
Note: Depending on your role permissions, this may appear as Mail Management. In this case, navigate to Admin Tools > Mail Management > Templates.
- Open the mail template where you want to add the logo.
- In the Message Body of the mail template, replace the URL with your Brightspace URL and replace the {name-of-image} with the shared file path from your uploaded image file.
- Copy and paste the following code into the Message Body section: <p><img src="https://client.brightspace.com/shared/{name-of-image}" alt="" title="" data-d2l-editor-default-img-style="true"></p>
Note: Some inboxes prevent the automatic download of pictures in the email message. The user may have to right-click to download the picture.
Edit mail templates
- From the Admin Tools menu, click Mail Template Management.
Note: Depending on your role permissions, this may appear as Mail Management. In this case, navigate to Admin Tools > Mail Management > Templates.
- From the Mail Template column, click the template that you want to edit.
- To edit the help desk variables, click Edit. The default HelpDeskEmail is <name of your organization>@D2L.com.
- Edit any of the Name From, Email From, or Subject fields, as applicable.
- Edit your message body, if applicable.
- If your message uses HTML, select send as HTML.
- Click Save.
Replace strings for email templates
The following are some common replace strings (created by the system dynamically) that are found in all D2L mail templates:
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Replace string
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Replaced with
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{HelpDeskEmail}
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The email address of the organization’s help desk.*
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{HelpDeskName}
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The name for the help desk.*
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{LoginPath}
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The address of the login page for this site.
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{OrgName}
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The name of the organization.
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{FirstName}
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The first name of the email recipient.
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{LastName}
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The last name of the email recipient.
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{UserName}
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The login name of the email recipient.
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{PasswordResetLink}
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The authenticated, full URL to the Choose a New Password page.
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{PasswordResetExpiry}
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The expiration period as defined by the d2l.Auth.Password.PasswordResetLinkExpiry configuration variable.
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{TimeStamp}
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The current date and time.
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* You can edit these fields by clicking the Edit icon next to their description on the Mail Templates page.