Types of mail templates available
Template |
Message is sent to user when |
---|---|
New User |
Their Brightspace account is created either manually or through the Bulk User Management tool (via an imported CSV file). Typically contains a welcome message, username, password, and URL. |
Forgot Password |
They forgot their password and they request it from your help desk /administration or select the Request Password link from the login page. Typically contains the user’s username, password, and URL. |
Enrollment |
They enroll in a course offering through self-registration (immediately or after being approved) or through the Classlist (using the Add Participant feature). Typically contains username, password, URL, and course offering name. |
Update User |
Their information is updated through the Bulk User Management tool (via an imported CSV file). |
Delete User |
Their account is deleted through the Bulk User Management tool (via an imported CSV file). |
Enroll User from Import |
They enroll in a course offering through the Bulk User Management tool (via an imported CSV file). |
Unenroll User from Import Tool |
They unenroll from a course offering through the Bulk User Management tool (via an imported CSV file). |
Enrollment Limit |
The user tries to enroll in a class that is full (via the external Self Registration tool). |
Enrollment Rejection |
External self-registration enrollment request is rejected. |
Temporary Enrollment – External Self-Registration |
They try to enroll in a course offering using the external Self Registration system. This email informs them that their request has been received and is pending approval. They receive a temporary username and password. |
Enrollment Approval – Payment Required |
Their enrollment has been approved and they are required to pay for the course. |
Enrollment Request – Admin |
They try to enroll in a course offering using the Self Registration system. This email informs an administrator that a request has been made. |
Enrollment Request – User |
They try to enroll in a course offering using the Self Registration system. This email informs them that their request has been received and is pending approval. |
Enrollment – External Self-Registration |
They enroll in a course offering using the external self-registration system. This email provides them with their username and password. |
Unenroll User from the Classlist Tool |
They are unenrolled using the Classlist tool. |
Adding a logo to mail templates
Add your organization's logo to Brightspace mail templates to customize your email experience.
To add a logo to mail templates
- Navigate to Admin Tools > Public Files.
- In the Manage Files tab, click Upload.
- In the Upload dialog, click Upload and select the image file from your device. Standard file formats are supported (.png, .jpeg, etc.), but with a maximum width of 250 pixels.
- Click Save.
- Navigate to Admin Tools > Mail Template Management.
- Open the mail template where you want to add the logo.
- In the Message Body of the mail template, replace the URL with your Brightspace URL and replace the {name-of-image} with the shared file path from your uploaded image file.
- Copy and paste the following code into the Message Body section: <p><img src="https://client.brightspace.com/shared/{name-of-image}" alt="" title="" data-d2l-editor-default-img-style="true"></p>
Note: Some inboxes prevent the automatic download of pictures in the email message. The user may have to right-click to download the picture.
Edit mail templates
- From the Admin Tools menu, click Mail Template Management.
- From the Mail Template column, click the template that you want to edit.
- To edit the help desk variables, click Edit. The default HelpDeskEmail is <name of your organization>@D2L.com.
- Edit any of the Name From, Email From, or Subject fields, as applicable.
- Edit your message body, if applicable.
- If your message uses HTML, select send as HTML.
- Click Save.
Replace strings for email templates
The following are some common replace strings (created by the system dynamically) that are found in all D2L mail templates:
Replace string |
Replaced with |
---|---|
{HelpDeskEmail} |
The email address of the organization’s help desk.* |
{HelpDeskName} |
The name for the help desk.* |
{LoginPath} |
The address of the login page for this site. |
{OrgName} |
The name of the organization. |
{FirstName} |
The first name of the email recipient. |
{LastName} |
The last name of the email recipient. |
{UserName} |
The login name of the email recipient. |
{PasswordResetLink} |
The authenticated, full URL to the Choose a New Password page. |
{PasswordResetExpiry} |
The expiration period as defined by the d2l.Auth.Password.PasswordResetLinkExpiry configuration variable. |
{TimeStamp} |
The current date and time. |
* You can edit these fields by clicking the Edit icon next to their description on the Mail Templates page.