Brightspace is configured using a mail subdomain of the default URL, typically with the format mail.orgname.brightspace.com. Default Brightspace mail configurations are used as the FromAddress domain for sending system emails, notification emails, and user generated emails.
- System emails will appear to come from:
From: System – No Reply <donotreply@mail.orgname.brightspace.com>
To: {user@someDomain}
Subject: Assignment Submission Receipt
- Notification emails will appear to come from:
From: <notifications@mail.orgname.brightspace.com>
To: {user@someDomain}
Subject: Activity Summary
- User generated emails will appear to come from:
Reply-To: {UserExternalEmail}
From: UserFirst UserLast <user-email@mail.orgname.brightspace.com>
To: {user@someDomain}
Subject: Example Email
D2L creates and manages MX, SPF, and DKIM records for the default mail domain and signs outgoing emails with a DKIM key as per our DMARC policy. Refer to DMARC and email authentication for more details.
To ensure mail is received, it is recommended that client mail systems follow a DMARC policy instead of creating an approved mail list to ensure that as D2L Cloud IP addresses change, no interruption in mail service occurs. Additionally, following this policy guarantees spam filtering within your mail system occurs, versus possibly being skipped if approved IP or Hostname listing is applied.
D2L does not recommend the use of approved IP listing or bypassing SPF and DKIM (DMARC) policies in any way. If you want to implement approved IP listing policies, be aware that IPs can change at any time without notice and D2L is not responsible for any client data that is delayed, lost, or not delivered during mail work flows due to approved IP listing policies.