You can reset passwords for one or more users at a time. Choose whether to assign a new password manually or send users a password reset link. If you manually reset passwords for multiple users at once, the same password is applied to all selected users. Because the system does not send passwords by email, you must provide the new login details to users directly.
To reset user passwords
- From the Admin Tools menu, click Users.
- On the Users page, select one or more users.
- From the Reset Password drop-down list, select the method for changing the selected users' passwords.
|
Note: When a user's password is successfully reset, a confirmation email is sent to their external email address. |
Edit the Password Reset Successful email template
You can customize the Password Reset Successful email template to update sender details, subject line, and message content, including help desk contact details.
To edit the Password Reset Successful email template
- From the Admin Tools menu, click Mail Template Management.
| Note: Depending on your role permissions, the link might be labeled Mail Management. In this case, navigate to Admin Tools > Mail Management > Templates. |
- From the Mail Template column, click Password Reset Successful.
- To edit the help desk variables, click Edit (pencil icon). The default {HelpDeskEmail} is <name of your organization>@D2L.com.
| Note: Replace the {HelpDeskEmail} string with the email address of the help desk and the {HelpDeskName} string with the help desk name. |
- Edit any of the Name From, Email From, or Subject fields as needed.
- Edit the message body if necessary.
 | Tip: D2L recommends updating the template to include guidance on whom users should contact if they did not request a password reset. |
- If your message uses HTML, select Send as HTML.
- Click Save.