Administrator Documentation

Edit an individual user

Once a user is created, an administrator can edit information about the user, for example, legal names, preferred names, email address, and active status.

This is the paper note and pencil icon used for notes.

Note: To view and modify preferred names, site administrators must grant the User Information Privacy > Distinguish Preferred Names from Legal Names permission at the organization level to other administrators. The ability to edit user information is controlled by existing Manage Users permissions. For more information about defining preferred names, refer to Preferred names.

For users in countries including the Netherlands, Belgium and Sri Lanka, some surnames (such as Van der Speigle or Van Gogh) have one or more prefixes (known in Dutch as Tussenvoegsel) that are part of the formal last name. In some cases, the sortable last name should not include those prefixes. Administrators can indicate if a user's Legal Last Name differs from the Sortable Last Name. If clients include a Sortable Last Name, Brightspace uses the Sortable Last Name when alphabetizing user lists.

The following tools currently support the Sortable Last Name:

Classlist
Grades
Quizzes
Assignments
Discussions
Manage Exemptions
Content - Completion Summary

To edit an individual user

From the Admin Tools menu, click Users.
Click Show Search Options and specify the following options:
1. Search In - Select the First Name, Last Name, Username, Org Defined ID, and Email check boxes.
2. Search Type - select Starts With, Exact Match, or Contains. Selecting Starts With or Exact Match narrows your search and improves the speed at which your search results are displayed.
3. If you are aware of the Org Unit the user is enrolled in, under Enrolled In, select the check box and select the appropriate Org Unit.
4. If you are aware of the user's status, under Active Status, select Active or Inactive.
5. If you are aware of the user's online status, under Online Status, select Online or Offline.
6. If you are unsure if the user's account is unlocked, select the Locked > Users with locked accounts check box.
7. Under Last Login, select either the Any, Never, or By Date radio button and specify the After and Before dates.
8. If you are aware of the status of any overrides on the user's two factor authentication, select the Two Factor Authentication Override Status check box and select an option from the dropdown menu.
9. If you are aware of the status of any overrides on the user's local login access, select the Local Login Access Override Status check box and select an option from the dropdown menu.
  Note: Options h and i require the Local Authentication Security > Can Override Users Local Authentication Security Setting permission.
Navigate up to the Search field, and enter the name of the user, whose information you want to edit.
In the search results table, click on the name of the user, whose information you want to edit.
On the User Info tab, edit the information as needed.
Note: Overriding a user's Local Authentication settings requires the Local Authentication Security > Can Override Users Local Authentication Security Setting permission.
Click Save.

Note: To change a user's role in a course, refer Step 5 of Enroll a new user with the Users tool.