Community Feedback🗨️

Aasim Yac947
Aasim Yac947 Posts: 111 admin
edited March 15 in Community Corner

Connect with Community to share your feedback about the types of events and Learning Center resources you want to see more of, so that we can get busy creating these experiences for you!🤟🏽

For more opportunities to give us feedback about your Community Experience, connect with our Community Experience Survey or share your thoughts within this discussion thread to help us enhance your Brightspace Community Experience!

We are Learning ✍️ and Growing 🌱 with you in mind 💚


  • How do you post a ticket with the new site?

  • Julie Low558
    Julie Low558 Posts: 111 admin

    Hi @Ellen.Whybrow5727 ,

    Thanks for reaching out to us here in our brand new space! We are excited to see your participation!

    ASC's currently have the exact same experience for logging a ticket. You can access the ASC Homepage through our Quick Links found on the homepage.

    A resource that may be helpful to answer some of your additional questions is our Community FAQ article. We invite you to use the On This Page feature to navigate to specific areas of the resource, depending what information you are looking for.

    Looking forward to hearing more from you!

  • Travis.Hunt1023
    Travis.Hunt1023 Posts: 15 🌱
    edited December 2022

    Hi! I'm having trouble figuring out how to direct message users. I can find their profile and leave a message on a "wall" but not seeing alternate ways. I saw the linked article below, but do not have the buttons that are referenced, so it may be a permissions thing. Thanks!

  • Julie Low558
    Julie Low558 Posts: 111 admin


    Thanks so much for bringing this to our attention! This is the exact type of feedback that we love to hear so that we can make speedy adjustments to meet the needs of our clients! 

    We have temporarily disabled private messaging for users and taken down the related article while we take a look at these permissions and settings. Stay tuned for an update shortly!

  • Thomas.Bartenstein9755
    Thomas.Bartenstein9755 Posts: 8 🌱
    edited December 2022

    I found a reference to the Product Information Database in the Community FAQ. Currently, I log into the Brightspace Community, Click on Resources/Learning Center, then log into the learning center, and click on PIE, and log back into the Brightspace Community (really it's the "old" community). that requires three tabs in my browser, and three logons. The last thing you want is the impression of barriers put up to prevent users from suggesting improvements.

    (The initial post suggested a search didn't work. The search DOES work when you spell PIE right. Dyslexia strikes again.)

  • Stefanie Bal729
    Stefanie Bal729 Posts: 215 admin
    edited December 2022

    Hi @Thomas.Bartenstein9755

    That is such important feedback and I'm so very grateful to you for taking the time to share back with us!

    You're 100% right, our Product Idea Exchange (PIE) isn't connected to our new Community by single sign on yet- but as you pointed out, we're making our plans known in The Community Corner, with New & Upcoming in the Community - Brightspace ( specifically, that we hope to connect them in early 2023!

    Connecting to PIE can and should be easier- we're working on it and can't wait for that next step of the project in the New Year! For now, you can get connected by selecting Product Idea Exchange from the Quick Links on your homepage

    Truly grateful for your thoughts- they help us to understand where we're on the right track, and where we can make life easier.



  • Wow Stefanie... Thanks for the lightning response! I'm looking forward to the new release in the new year.

  • I LOVE the new Documentation! And I LOVE the smattering of screenshots included at relevant places (e.g., in the section about Performance+)!

    One thing I find odd/confusing in the Documentation > Admins > Roles and Permissions section is the organization of the subsections. Why are the subsections labelled "Roles and Permissions Basics" and "About roles and Permissions" located where they are, i.e., in seemingly random places down the list? This is clearly not an alphabetical list... so what is the governing rationale for the existing placement of these two pivotal subsections?

  • Mary Mac165
    Mary Mac165 Posts: 22 admin
    edited February 7

    Hi @Janet.Osborne3295 !

    Thanks! We LOVE getting kudos :D

    We also love getting feedback like this. You're absolutely right, the two sections definitely have overlap. We've taken content into the New Community from a few different places ( and the Legacy community as well as a few other places). It looks like what's happened here is that one section was intended to be the "Here's how to create and/or import roles and permissions" and the other was intended as an introduction to the list of tool-based permissions (which would perhaps be better named slightly differently). They likely came from different areas in their former locations, and when brought together, need better integration.

    My team will have a look at how we can improve (and correct the wonky alphabetization) on these topics.


    Mary MacDonald

  • Jennifer.Wagner3830
    Jennifer.Wagner3830 Posts: 93
    edited February 14

    Over in the Community Groups, Higher Education, Teaching & Learning, and Developers are all listed as Secret Groups even though they were open/public groups on the old site.

    When I click the My Discussions link in the right side bar, the page tells me "No discussions were found." even though there was a number next to the link.

  • Stefanie Bal729
    Stefanie Bal729 Posts: 215 admin

    Hi @Jennifer.Wagner3830

    You're reading our minds! We were just chatting about this on the Community Team and are connecting with some new team members here at D2L to make some updates in those groups and then make them public again. Definitely working on it- and hope to make that change soon!

    I'd like to take a closer look at the My Discussions error- may I trouble you to either:

    • send me: a screen shot of the number shown in the quicklinks and the message you see on the page with a time stamp (when did you notice this) or
    • May I have your permission to collect that information on your behalf?
  • Stefanie Bal729
    Stefanie Bal729 Posts: 215 admin

    HI @Jennifer.Wagner3830 Just wanted to provide an update for you and others who may be following too :)

    • Our Community Vendor believes there's an error impacting the count of group discussions which aren't being added to the "My Discussions" page- but they are being counted in the tally you see in the Quick Links Widget. -the vendor is aware and working to resolve this
    • We're working to make some new edits and changes across some of our groups. The Developer Group had been set to secret since launch of the New Community- but as of today it's back to being public.
  • Stefanie Bal729
    Stefanie Bal729 Posts: 215 admin

    Looking for opportunities to leave us some of your feedback?

    Connect with one of the following 🗳️Open Community Polls,

    🗳️Poll: Recommend Content Topics for the BrightspaceHelp Twitter Handle

    🗳️Poll: Recommend Topics to be addressed in the Instructional Design Best Practices Group


    💡Leave us a Suggestion in this discussion

  • Stefanie Bal729
    Stefanie Bal729 Posts: 215 admin

    Share more about the Community Experience in our new Community Experience Survey and int this discussion thread to help us enhance your Brightspace Community Experience!

    We are Learning ✍️ and Growing 🌱 with you in mind 💚

  • Janet.Osborne3295
    Janet.Osborne3295 Posts: 2 🌱

    I was reading and found that the link provided for “Where do I go to find out more?” is circular and simply leads back the top of the page.

    I did find the info I was looking for on the old documentation site, under Add an Identity Provider…. but it would be nice if in time this info could be added into these nice, eye-ball friendly sections/pages on the new Community. 🙂

  • Stefanie Bal729
    Stefanie Bal729 Posts: 215 admin

    @Janet.Osborne3295 Thank you so much for catching that error and for letting us know!
    We're coordinating with our excellent Knowledge Team to have that updated ASAP!

    I'm not sure if you've seen it, but some of the Team that worked on the latest updates to SAML also created a course in the Brightspace Learning Center on the tool - you'd have to login with your legacy community credentials but it may also be handy. (*truly working on that SSO from New Community to Learning Center- so you won't have to login with Legacy credentials for too much longer)

    Please keep that feedback coming- so grateful to you!