Lumi Chat is an in-line help tool that is integrated into the LMS through JavaScript. It is the first point of contact for end users to ask product questions directly within Brightspace and receive persona-specific documentation from Brightspace Community. The tool appears as a pop-up from the speech bubble button in the bottom right-hand corner of the screen. Users receive support articles based on their role at the org level and the market segment that their organization is associated with. Teaching Assistant and Course Designer roles receive Instructor resources.
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Note: Lumi Chat is available to all organizations that have subscribed to D2L's End User Support Lite package. Contact your D2L Account Team for more information on the EUS packages. |
Figure: Click the Lumi Chat icon to ask a question.
Lumi Chat was built to provide users with the best support experience when using Brightspace. With the addition of the AI tool in the LMS:
- Users have direct access to help articles from Brightspace Community without having to leave Brightspace.
- Administrators can find relevant resources to complete org setup and complete tasks with how-to instructions available directly in the corner of Brightspace.
- Instructors can find step-by-step guides and video tutorials on how to set up their course and its respective activities directly within the product rather than in a new browser tab or window.
- Students can find help documentation related to their course issues without having to leave the space where the problem exists, resulting in an overall increase in Brightspace adoption.
If users need more assistance, they can contact a live support agent directly from Brightspace without seeking D2L End User Support contact information elsewhere.
Language Support in Lumi Chat
Lumi Chat is available in the following four EUS-supported languages:
- English
- French (CA)
- Spanish (LATAM)
- Portuguese (BR)
The Language and Locale setting in a user's profile determines the language of Lumi Chat’s output messages, the language of the surfaced support articles, and the language of the support received for any chosen channel (phone, email, chat).
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Note: If a user’s chosen Language and Locale is not one of the four languages available in End User Support, the default language offered in Lumi Chat is English. |
Visibility of Lumi Chat
Lumi Chat is available throughout the LMS except for the following pages:
- LTI/ Third Party Tool Integrations
- Full Screen Pages in Content and Media Player
It is also possible to hide Lumi Chat during live quiz attempts. However, it may be beneficial in some cases if a learner experiences a technical problem and cannot proceed with their activity. Lumi Chat does not have internet search functionality and thus cannot provide answers to any question beyond tasks in Brightspace.
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Note: The decision to hide Lumi Chat during quiz attempts must be made during the deployment process. |
Video: Lumi Chat