Lumi Chat appears on the login page for your organization, but you must log in to Brightspace before you can access its full functionality. It is recommended to display contact information for available support resources if users experience Brightspace authentication issues.
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Note: For organizations where users access Brightspace through another SSO system, pre-login information is still recommended in case a user navigates to the Brightspace authentication page. |
To access help via Lumi Chat
- Open Lumi Chat by clicking the speech bubble button at the bottom right-hand corner of the screen.
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Figure: Click the Lumi Chat icon to ask a question.
- Type your Brightspace-related question into the text box and click Send message.
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Figure: Click Send message after typing in your question.
- Lumi Chat uses generative AI to respond to your question with steps on how to solve your problem, followed by a list of Brightspace Community articles that can also respond to your question. Try the steps suggested by Lumi Chat or click the link to an article to read it.
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Figure: Read the suggested answer from Lumi Chat's generative AI.
- If you need further assistance, do one of the following:
- Select Ask the Community to be directed to Brightspace Community to post your question in a discussion forum and receive answers from other Community members.
- Select Contact Support for further assistance. The following options appear:
- Call us: users will be given the correct phone number for their organization. This option may not be available for your organization.
- Email us: a case will be created from the tool and will be sent to the D2L End User Support team.
- Chat with us: users can chat with a live D2L support agent while navigating through different areas of Brightspace.
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Figure: Click one of the suggested support options if you need further assistance.
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Note: The options for contacting support are dependent on an organization's package. Users may see different options than the ones listed above. Different packages show the following options:
- Lite: No options for contacting support
- Basic: Email and chat
- Standard and Branded: Email, chat, and phone
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Video: Lumi Chat