Brightspace Virtual Assistant is available to subscribers of D2L End User Support only. To enable Brightspace Virtual Assistant for your organization, contact your EUS Manager.
If you do not currently subscribe to EUS and are interested in the Brightspace Virtual Assistant, contact your D2L Account Team for more information on the EUS packages.
Customizing the Brightspace Virtual Assistant
EUS clients can include a custom greeting and a small number of custom buttons for end-user inquiries specific to the organization. Custom buttons can be used to provide users with information about frequently asked questions that are unrelated to D2L Support. These buttons appear immediately once the Brightspace Virtual Assistant is activated to provide users with this information right away.
For example:
-
Custom Button #1: How do I enroll/unenroll in courses?
-
Button Answer #1: For enrollment inquiries, please contact the Registrar’s Office at 123-456-7890.
Other examples include topics such as Financial Aid, Enrollment Inquiries, and Advisor Services.
Note: D2L recommends adding a maximum of 4-5 custom buttons to the AI for an optimal user experience. D2L EUS clients should work with their EUS Manager to set up and determine which buttons should be created.
In addition to custom buttons, your organization can customize the greeting that appears as soon as a user clicks on the Brightspace Virtual Assistant. For example;
Manage the visibility of Brightspace Virtual Assistant for users
Administrators can manage the visibility of Virtual Assistant for the roles in your organization using Roles and Permissions.
To enable/ disable Brightspace Virtual Assistant for user roles in your organization:
-
From the Admin Tools menu, click Roles and Permissions.
-
From the context menu of the role for which you want to edit properties, click Edit Permissions.
-
In the Filter by Tool drop-down list, select Users. Click Apply Filter.
-
Select the check box for the See End User Support Widget permission.
-
Click Save and Close.