FAQ questions and answers are organized into categories, and all questions and answers must belong to a category.
Create an FAQ category
- Navigate to the FAQ tool.
- On the Manage FAQ page, click New Category.
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Figure: The New Category option on the Manage FAQ page.
- Enter your category details.
- Click Save.
You have created an FAQ category.
Create an FAQ question
- Navigate to the FAQ tool.
- On the Manage FAQ page, click New Question.
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Figure: The New Question option on the Manage FAQ page.
- Select a category from the drop-down list.
- Enter your question and answer details.
- Click Save.
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Figure: The New Question creation page.
You have created an FAQ question for your category.