Instructor Documentation (Higher Ed)

Create FAQ questions and categories

FAQ questions and answers are organized into categories, and all questions and answers must belong to a category.

Create an FAQ category

Navigate to the FAQ tool.
On the Manage FAQ page, click New Category.

The New Category option on the Manage FAQ page.

Figure: The New Category option on the Manage FAQ page.

Enter your category details.
Click Save.

You have created an FAQ category.

Create an FAQ question

Navigate to the FAQ tool.
On the Manage FAQ page, click New Question.

The New Question option on the Manage FAQ page.

Figure: The New Question option on the Manage FAQ page.

Select a category from the drop-down list.

Enter your question and answer details.
Click Save.

The New Question creation page showing the Category, Question, and Answer fields. The Save, Save and New, and Cancel buttons are located at the bottom.

Figure: The New Question creation page.

You have created an FAQ question for your category.