Why can't I add a new user, or restore or suspend accounts?
In Google Workspace Administration, on the Manage Users page, if the New User button isn’t available, you might not have the required access capabilities. If you have the Read-only access to Google Directory API option selected in Settings and if you have added the Read-Only Directory API scopes (see Step 4: Allow the service account to access your Google Domain in Configuring Google Workspace within the Google domain), you won’t be able to see the New User button. You must be set up for full access to create a new user.
Similarly, you must have Full Access selected in Workspace Access within Settings and have the full access Directory API scopes added to be able to restore accounts or suspend accounts.
D2L recommends reviewing your organization’s policy before changing the access permissions for the Google Directory API and the Directory API scopes.
Where can I find more information?
For more information on the Google Workspace integration, see Common Questions in the Google Administrator Help.