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The Accessibility category serves as a single point of access to three avenues in Brightspace Community leading to the Accessibility Academy, Accessibility Library and Accessibility Discussions. These avenues offer courses and articles about accessibility to enhance accessibility knowledge and a group of accessibility enthusiasts to stay connected with.

We would love to hear from K-12 Teachers about how we have organized our Brightspace help documentation. If you're a K-12 Teacher, and have a few minutes, please take a moment to complete this short survey: Tool-based navigation survey – K-12 Teachers Also, if you're part of the D2L Champions Program, you can submit your…

Dear D2L Support Team, I am the Founder of The Village Academic Hub, an independent academic coaching and learner support organisation based in Cape Town, South Africa. I have been attempting to register for the 30-day Brightspace trial using our business email address, info@thevillage.it.com. However, after completing the…

I want access to 3rd grade math content

We are currently evaluating options to lock down our Master Course Offerings to prevent unauthorized or accidental edits by Course Builders, and I’d love to learn how other institutions handle this. Our Setup & Constraints: Hierarchy: Organization > Department > Course Template > Course Offering Master Location: Housed…

Where do I find Updated Course Content from the Ministry of Education, so I know that I have the most up to date Master Course Shells?

I have a user who has completed all of the required topics and has successfully submitted and scored 100 for passing. However, the Course Completion status is sitting at "Pending Evaluation" or "Not Attempted". There is nothing else to submit. The course completion should be manually graded. What else am I missing? Thanks

What could be the reason for the below? A teacher reached out recently in which 2 discussions were created in a course. 2 weeks after releasing it to the students, she was unable to see any replies to the discussions and also unable to see her students to evaluate. When she made the discussions hidden and created brand new…

Can we monitor how long a student is on the platform once logged in?

Hi! We know we can use Creator+ tools in Content…but can we use these tools (insert practice, insert elements….etc) when creating an Assignment?

I'm hoping to better understand how Brightspace tracks time spent on Content pages. I understand that time on a page does not necessarily mean a student is actively reading or working, and I'm not looking for a perfect measure of engagement. My question is different: why does Brightspace sometimes report in Class Progress…

Got this interesting question today from a Telt Contact. It's from the May 2026 monthly update: https://community.d2l.com/brightspace/kb/articles/34588-may-2026-20-26-05#grades-completion-status-column-removal-and-overdue-comment-update-updated Specifically, will the Parent User see the comment and the "0" value in the…

I am retiring and need to add a different person to our account that has access to the help desk. How do I do that?

Hi everyone, We’re looking to create backups of the courses we’ve built in Brightspace, in case we move to another platform in the future. Could anyone advise on the best way to download/export courses so they can be stored and potentially reused elsewhere? Thanks in advance for your help!

Is there a limit to the number of discussions you can have in an auto- enrol group set as single-member user specific?

We want to enable Single Sign-On for Brightspace using Microsoft Entra ID via SAML. I don't see option for SAML administration under security in tools. Looked though permissions and SAML is nowhere to be found.

I have a course that uses quick links to PDF files in the Files area of the course. In 10 instances, the file links correctly appearing like this: Did you print the Unit 2 Notes Guide Packet.pdf yet? Use your notes while you go through the lesson. In four other lessons, this is what is appearing on the page: Did you print…

I get an "error page not found" nastygram when attempting to journal.

Hello, we are attempting to add rubrics to our assessments, but the feature appears to be disabled. Although we can create new rubrics, the 'Add Rubric' button is greyed out and cannot be selected. We haven't been able to find a setting to enable this—could you please assist us in resolving this?"

I need to find the Thames Valley DSB classroom called Elementary/Dual Occasional Teacher 25-26 but am not able to locate it.

When I've added Creator+ elements to my course page, they always seem so small on the page, which doesn't make them stand out or easy to interact with. The text for instructions on how to interact with the element is especially small (hence why in my example I added the instructions above in a larger font) How do I…

I am experiencing an issue with the time tracking on a content page in D2L. I observed that a student spent several minutes on page 4.2 of Module 4 (questions 13 to 24), which was documented via screen sharing. However, D2L shows 0 seconds of time spent on this page, even though the date is correct.