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HTML Audio Recordings in Discussion Board not loading
I noticed there's already a post on this issue for Assignments, but it does not suggest a solution for Discussion Boards, which seems to be currently happening in my course. As the instructor I cannot access the student's audio file, and it appears that the other classmates cannot as well. Only the student can view the…
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Is there a way to restore Accidentally Deleted Modules
Hello, Is there a way to restore accidentally deleted modules/units? Thank you!
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Can the popup message "New content is now available!" in Lessons experience be disabled?
When users satisfy release conditions on a page in the Lessons experience, a popup message appears towards the bottom of the interface that reads "New content is now available!" and links to the released content with a hyperlinked message "Click to visit new content." We find the popup distracting. Can these popups be…
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Quizzes - broken image while editing
In the Quizzes tool, if you add an inline image to a question with the editor, the image will appear as a broken image with only the alt text displayed if you preview the quiz, the image is displayed.
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How to edit the page templates
I'm experiencing a persistent grey box around a <video> element embedded in a Brightspace HTML page using the Courseware_HTML_Templates (V5) package. Details: The video is wrapped automatically in a container with the class: .courseware-video-embed-responsive This wrapper appears to apply a grey background or border that…
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Rendering of Word files in the marking user interface for assignments
Hi, We have come across a rendering issue with Word files in the marking user interface for assignments. A student submitted a Word document to an assignment in Brightspace. The marking user interface rendered the first two pages (cover page and first page of text) on top of each other, resulting in the lecturer not seeing…
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How can I unrandomize matches in a matching question?
I noticed that this Matching question in one of my quizzes is randomizing the matches in the student view; for example, instead of listing Tube 1, then Tube 2, then Tube 3, etc., it's randomizing the order: How can I make it not do that?
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My student account can see only one other student in the ClassList
My "learner" user has permission to view the classlist, but when I view it for my course, I see only 1 user (who happened to create their account after mine). I do not see the other learners who were already enrolled in that course, nor the instructor. Is there a permission I'm missing?
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Why is my banner darker than the original image?
Hi All, I created separate banners for each class but when I upload them they are considerably darker than the original image I created. It's almost as if there's a layer over them. Has anyone else experienced this? Is there a way to clean it up? Thanks!
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Courses
Hello, My name is Kendra. My student advisor said that I would see my courses sometime this morning, but I am not seeing them yet. There is no waffle button either. Can someone help me figure out how to access my courses.
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Quizzes in which all questions are toggled to "Bonus" do not publish any score to gradebook
We had a faculty member notice some odd behavior recently: while attempting to make an extra-credit quiz, they toggled all of the questions as bonus questions. When attempts are submitted on this quiz, no points appear in the gradebook, only showing a dash (-): Checking the student's submission shows that it did record the…
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Issue with Printing Classlist
I was just printing my classlist. The list is sorted alphabetically but when I select all students and click on Print, the print preview pop-up shows my list in (it seems) Username order. It doesn't seems to matter whether I sort first by last name or first name, the print preview always presents the list sorted by…
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CFP Canada
Hi I was looking to enroll to take the CFP canada course to become a Certified Finacial Planner (https://www.fpcanada.ca/). I am looking to access the course form abroad before moving to Canada to sit the exam. The help team there have said they are not sure if I will be able to access the course from abroad and that it…
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PIE Product Idea Exchange - Unavailable Quick and Not Authorized error
When I try to visit the PIE page from the quick links menu there is an error: Unavailable Quicklink If I click on that page's Heading "Product Idea Exchange", there is an Unauthorized error
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Is there a new recommended resolution for Module Banners?
We've recently updated our Brightspace to January 2025 and since the redesign of the module appearance, the banners on our modules have appeared slightly compressed and lost smooth edges, as if they don't have anti-aliasing. Has the recommended resolution for these banners changed or is there something else that we need to…
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PIE Link Broken?
I'm attempting to access the PIE via the "Produce Idea Exchange" link under Resources, and I get directed to the Brightspace Learning Center instead to a page that says: Unavailable QuicklinkThe External Learning Tool is not available. Attempting to go to a previously saved link doesn't work, as the SSO sign-in has not…
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Font size of Creator+ Practices
We have feedback that the font size is too small in the Practices. Is there any way our org can change this?
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How do I change Brightspace's wrongly filled in quiz reply when my reply was right?
I took the initial quiz filling in the correct answers— But when I saw the results for the results, an additional slot was checked off with the wrong answer. How do I correct it?
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SCORM completion tracking not working
Hi there, I would like to add some SCORMs created using Articulate Rise onto a course offering. They aren't graded, there's no test at the end, we just want people to move through and look at all the content. I have successfully uploaded them and they are linking and launching correctly within the course. I have them set…
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Quiz Grading Quesiton
Is there a way in Brightspace to notify me if I miss grading any questions in a quiz before clicking the publish button? Occasionally, I overlook a question or two while grading, and I’d like to set up a notification or alert to ensure I catch everything before publishing. Is there is no such option, I'd like to see it…