Connect with leaders in pedagogy, accessibility, learning experience design and more

Have questions about how to use Community? Stay tuned with updates, feedback opportunities and more for the Community here!

Connect with product experts to learn more about tools frequently used by Brightspace Developers such as APIs and integrations!

Want to learn more about Brightspace Partners and Integrations? This is the place to be!

Stay up to date with product updates and announcements in this category.

Learn more about all the upskilling opportunities with courses and resources offered via the Brightspace Learning Center, Brightspace Guided Training and other training opportunities!

Connect with our release information to learn about monthly improvements and updates to Brightspace.

Connect with our Known and Fixed Issue information to learn about improvements made to Brightspace.

Connect with and ask questions on how to best use the Brightspace Product to transform the way your users learn!

The Accessibility category serves as a single point of access to three avenues in Brightspace Community leading to the Accessibility Academy, Accessibility Library and Accessibility Discussions. These avenues offer courses and articles about accessibility to enhance accessibility knowledge and a group of accessibility enthusiasts to stay connected with.

Thank you for any help you can provide. I am brand new to Brightspace. We are looking for a way to deliver "cases" (in PDF format) to your graduate students this summer, and to have our students attempt and submit responses (in Word format) within a set period of time - for example 90 minutes. I've found that I can create…

I have watched the tutorials. I know where to go. I just can't change the number of users in my gradebook - why? How can I fix this? In most of my gradebooks, I can see all of my students without having to save the page and go to another page…but in two of my courses, it only shows me 10 students at a time. When I am in my…

Hi, I am looking for a phone number that I can talk to someone about my issue that I am having. Is there an actual number I can call? I am an Super Administrator. Thanks Corey Thompson William Woods University

Hello all, I am looking for some instruction on how to edit existing HTML templates that are shared across my organization. Thank you so much!

I am currently navigating the D2L platform and have encountered a problem with the discussion board functionality. In Blackboard, I am accustomed to using the 'Save Draft' feature to work on my posts over time before submitting them. I have looked for a similar option in D2L but have not been able to locate it. If D2L does…

What is the difference between a quiz and exam?

Every day I download several files from the Data Hub, including the full dataset of Enrollments and Withdrawals. Today the EnrollmentType column is missing. I can't find any information about this change. Thoughts?

Hello, We have some courses that are popping up that need a different language pack than our default. I understand the process to create the language pack in Brightspace and create the new locale but I can't seem to find where to download the language pack for upload into Brightspace. Does anyone have any insight into…

I have an instructor who monitors students' discussion posts through Class Progress. In Class Progress, if you click on Discussions you can see the forums along with the topics. However, for some reason the topics are not showing for every forum. When I go to Discussions, the instructor has set everything up correctly. I…

One of our instructors has extra users in her dropbox - and none of these extra users are part of the class list. I tried to click on Cory's name and delete but nothing happens. How can I remove them?

I added a quiz I had previously created to a module using Existing Activities. I was able to add the quiz, however, when I click on it, the quiz just displays the instructions, I cannot access the quiz. When I go to the quiz from Quizzes in the NavBar (as a student) I only see a quiz summary, I cannot take the quiz. Help!

A student is getting this message, "You must complete the following quizzes for alerts to be enabled: Quiz Name" in their Update Alerts bell. Why would a student need to take a quiz in one specific course for their alerts to work? Have you seen this before? What do I need to do to fix this?

Hello, Faculty are having issues with overwriting files in NCE. When adding a file and then being prompted to overwrite the file or create a new file, the overwrite/replace option doesn't work. When the overwrite option is selected, the old file remains. Others have experienced this problem when deleting the old item and…

Is is easy to share videos made in Creator+ with other courses taught by the same instructor? Can the video be shared so that another instructor could use it?

Hello, When I try to export a list of users I receive an error message. I am attempting this through the data hub. Please advise. The error message is { Errors: [ {Message: "Forbidden"} ] }. I am a super admin. -Andrew

Under Events on Brightspace Community, the www.d2l.com/events are not listed. For example, there is an event on April 9th from 1-2 pm titled Using AI to Design Better Online Learning. I don't find that referenced anywhere within the Brightspace Community. I just wondered why?

Hi there, Does any know if changing the following config variable, d2l.System.Enrollment.LearnerRole, is only applied to Discover courses? We'd like to change the role for Discover courses, but are unsure if changing the config variable will impact students enrolled via SIS. Thank you for any help with this, Saafi

Hi please help how to hide course offering base on semester, by bulking too Thank you

I'm looking for information about how to best administer courses that are not restricted to a term, but that have continual enrolment. How can they be best created and archived so that the class lists do not become unwieldy? Apologies if this question has already been asked; I appreciate any information about this that is…

I'm curious to know what others in higher ed are using to track and manage attendance. We're using the Brightspace attendance registers but are finding the reports in the Data Hub to be limited. Are there any other vendors who do a really great job with tracking attendance and reporting. It would be great if it integrated…