When I export users I recieve an error message

Andrew.W.415
Andrew.W.415 Posts: 4 🌱
edited May 2 in Higher Ed / Postsecondary

Hello,

When I try to export a list of users I receive an error message. I am attempting this through the data hub. Please advise. The error message is { Errors: [ {Message: "Forbidden"} ] }. I am a super admin.

-Andrew

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  • Tauany.S.691
    Tauany.S.691 Posts: 30
    edited April 16

    Hi @Andrew.W.415,  

    Based on what you’re describing, I think it would be a good idea to have a support agent take a closer look at your issue.   

    Your first step is to connect with your school or organization’s Help Desk to create a support request.   

    If you’re not sure how to do this, email us at questions@community.d2l.com with the name of your school or organization and we can provide the contact details.    

    If you are the ASC/ Admin for your Organization, please refer to our documentation for how to log a Support case or request, and a member of our Support team will be happy to assist you. 

    Kind Regards,

    Tauany

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