phone number

Corey.T.417
Corey.T.417 Posts: 1 Analytics Builder Transition
in Higher Ed / Postsecondary

Hi,

I am looking for a phone number that I can talk to someone about my issue that I am having. Is there an actual number I can call? I am an Super Administrator.

Thanks Corey Thompson

William Woods University

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Answers

  • Julie.L.787
    Julie.L.787 Posts: 296 ⏸️ Inactive

    Hi @Corey.T.417 ,

    Thanks for connecting with the Brightspace Community. We recommend creating a support ticket to have someone follow up with your issue.

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  • Michelle.T.865
    Michelle.T.865 Posts: 48

    Hello @Corey.T.417,

    Thank you for your question. During the Support Onboarding, our client's available methods of contact are provided to our ASCs. If you are looking to confirm available methods of contact, I would recommend engaging your Account Team (such as your CSM) who can help locate this information that is specific to your organization.

    Alternatively, we are always happy to schedule a call once an Admin Support Ticket is created in the ASC Homepage. In addition, here is some more information about ASCs: https://community.d2l.com/brightspace/kb/articles/5629-introduction-to-administrator-support

    Please let me know if you have any further question.

    Regards,

    Michelle

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