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Broken Artifacts
Hello, I have a few students who have uploaded photos onto their E-Portfolio and when they view their portfolio they can see the photo but when I view it all it says is image with a tiny stock photo beside it. How do I direct them to fix this.
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Audio disappears when video plays on Brightspace
Hi there, I have few videos that I'm uploading on Brightspace. But when I play those videos, it plays with no audio. The audio disappears. Can someone advise? and how this can be resolved? Thank you
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Upcoming Events not loading
Hi there - I'm troubleshooting with a student and while using the Pulse app, the events on the Upcoming section of the app do not load. The loading indicator just spins and nothing happens. We've tried re-installing, logging out and in, deleting the app and the data in the phone settings, and nothing has worked.
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Why I don't have the "new" button in the competency home page?
Hi! I need help
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A student is unable to access her courses. Page shows up briefly and then disappears/error message
Hi, I have a student unable to access her courses. When she signs in the page shows up briefly and then disappears and she gets an error message. I've gone in and impersonated her and I can see anything and it doesn't happen to me. I've asked her to restart her computer and clear her cache and cookies. Does anyone have any…
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Remove Number of Views per post
There does not appear to be a way to remove the number of views on each post in a discussion board. The number of views encourages a comparative environment that we want to avoid. Can this be an update in a future software upgrade?
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User Agent does not match the fingerprint
Hello, Has anyone seen this error? Thank you - Audra
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Why doesn't the Video player support .mpeg or .mpg file formats?
Why doesn't the Video player support .mpeg or .mpg file formats? Lots of older content and publisher resources are mpegs
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I have content in the content area but none in course builder how do i fix that?
The module content appears somehow under content but does not appear in to assign course builder weekly assignments.
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Need help at setting button -> media library -> create recording -> start recording
Hi d2l guys I am a freshman and new to the xSite, https://xsite.singaporetech.edu.sg/d2l/loginh/, I discover there is a recording function in xsite which is useful to use in my assignment (see pic 1 to 3 below), setting button -> media library -> create recording -> start recording, And I have two burning questions to ask…
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PDF files not displaying in Content
I have been notified by an instructor that they are unable to view any PDF files within their course. They are using the New Content Experience and if they select any of the PDF files from the Content tab they receive a display error similar to the one below. I have been unable to duplicate this error using a number of…
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Journaling
I am taking the Addiction Studies course but do not know where I am to find my journal for journalling or am I getting this all wrong?
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Why would new students enrolled to a course not receive emails when old students do?
At the beginning of the academic year we enrolled newly starting students to our Student Life course. When emails are sent they are not receiving them, but returning students are. Does anyone have any idea why this might be?
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Can typing an "announcement" be turned off when the instructor is in "learner mode" ?
I've had the frustration of typing out an entire announcement while I was inadvertently in "learner mode" only to have the announcement vanish after I hit "publish" and an "Error" statement appears that I don't have the authority to post... It would be great if the "announcement" interface was not available when the…
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Can quizzes reference a pool, rather than copying questions from a pool?
I've got question pools that I use to make quizzes. Right now, it seems that Brightspace copies questions from the Question Library into the quiz. But if I edit the questions in the Question Library, those edits don't percolate down into the quizzes that have used those questions. Is there a way to link a group of…
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Expiration Date Question
How do I know when my subscription expires?
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I just deleted my Content!
Can I get it back? I had several copies of the same units in my shell...I wanted to clean it all up so I deleted a bunch of the doubles. Well I guess it deleted ALL of the second copies as well! Now its telling me Page Not Found. Can I get my course Content back?
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How to restore a content from a subpage ?
Hello, I inadvertently deleted an important section of my content. How to restore a content from a subpage ? Take care, TetznerL
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Video publishing errors
Hi there, first time here, I keep trying to set up a learning repository in Brightspace but keep getting various error messages when I go to publish and wondering what I'm doing wrong or if there's some issue with my account in publishing. Uploads always work out fine but on the "importing" page I am getting a few errors,…
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Release conditions not working?
After discussing with several folks at my institution and Brightspace itself, it seems there is no solution. Assignments have release conditions connected to Group enrolment, yet these same assignments remain visible (and open for submission) to all students.