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Are there slide size limits for PPSX and PPTX files
There seems to be a limit to slide sizes when uploading Powerpoint files. If you use widescreen slides, they do not render correctly in the viewer provided within D2L. If you convert it to PDF, it does render fine. Any ideas?
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Turnitin issues
An issue within D2L V2 assignments has been identified. If you are encountering this, you will receive the error, 'An originality report could not be generated. Message from Turnitin™: You must supply an author user ID when submitting as instructor.' Please note that the V2 integration was built and is directly managed by…
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Need Help
Hello I am a student at south university why does it say congrats you been promoted to community member and then it says congrats you been promoted to observer? When i click on all the little dots instead of showing my classes it shows classes for a instructor. I am so confused by this isn't it suppose to show my classes…
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The Turnitin function on my BrightSpace CourseShell notes "In Progress"
Please see attached screen shot.
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Issues with H5P remote tool
Hi Guys I have successfully set up course with the ""insert stuff" h5p tool. However, when I create a new course (and be sure to add it into the tool) when I got to insert more h5p stuff I get this common error: Error Oops! Something went wrong The LMS is not configured to send the required User ID when connecting to…
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Still cannot access my emails.
this semester
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Purge tool
When you have a purge task queued and it says that it is 85%, or some other percentage, it appears that the job stalls. The time and date stamp on the job just states the last time it was updated. After several days it still says the same. Is there an issue and what can I check to see if it has stalled ?
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Trying to access PIE from Community produces error
Keyword: Error Report
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I am passing all input correctly but the Speakatoo API is not working for me.
The issue at hand involves correctly inputting the required data into the Speakatoo API, but it is not functioning as expected. Further investigation and troubleshooting are needed to identify and resolve the problem, ensuring the API operates as intended. https://www.speakatoo.com/
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Copying content from one course to another
Some of the course at my school account have problems with coying content
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The due task list not working for students
Please help. Completed tasks still showing overdue for students.
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Is anyone knows why i am not receiving email notifications on brightspace
i am not receiving any notification of email
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Could you set up Discussions in the same way as Assignments with the ability to have an "end date"
I would like for my students to be able to contribute to a Discussion AFTER the due date. Assignments allow me the ability to set it up so that students can submit their assignment it it shows me that they submitted it LATE. Could we leave Discussions open (not have an END DATE) so that students could submit responses but…
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Broken Artifacts
Hello, I have a few students who have uploaded photos onto their E-Portfolio and when they view their portfolio they can see the photo but when I view it all it says is image with a tiny stock photo beside it. How do I direct them to fix this.
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Audio disappears when video plays on Brightspace
Hi there, I have few videos that I'm uploading on Brightspace. But when I play those videos, it plays with no audio. The audio disappears. Can someone advise? and how this can be resolved? Thank you
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Upcoming Events not loading
Hi there - I'm troubleshooting with a student and while using the Pulse app, the events on the Upcoming section of the app do not load. The loading indicator just spins and nothing happens. We've tried re-installing, logging out and in, deleting the app and the data in the phone settings, and nothing has worked.
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Why I don't have the "new" button in the competency home page?
Hi! I need help
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A student is unable to access her courses. Page shows up briefly and then disappears/error message
Hi, I have a student unable to access her courses. When she signs in the page shows up briefly and then disappears and she gets an error message. I've gone in and impersonated her and I can see anything and it doesn't happen to me. I've asked her to restart her computer and clear her cache and cookies. Does anyone have any…
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Remove Number of Views per post
There does not appear to be a way to remove the number of views on each post in a discussion board. The number of views encourages a comparative environment that we want to avoid. Can this be an update in a future software upgrade?
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User Agent does not match the fingerprint
Hello, Has anyone seen this error? Thank you - Audra