Issues with H5P remote tool

Hi Guys

I have successfully set up course with the ""insert stuff" h5p tool. However, when I create a new course (and be sure to add it into the tool) when I got to insert more h5p stuff I get this common error:


Oops! Something went wrong

The LMS is not configured to send the required User ID when connecting to Please contact your administrator.

The tool still works on several other courses, but fails on this new one.

Any ideas?




  • Hi @Todd.N.580 ,

    Thank you for reaching Brightspace community !

    The issue you have mentioned requires further investigation, I would recommend raising a support case with the required details on the error.