Known and Fixed Issues

where is the acct 621 ogl class link

hii I got an email from Brightspace that I got 0% final grades from an individual assignment of busi 601. I don't know what is this assignment was and who gave it and where. how i got these marks. please tell me. it is so stressful.

Hi, I have uploaded a test bank to the Quizzes tool question pool, and for some reason it has named all the questions with numbers rather than with a name. Is there a way to re-name the questions in bulk so that I have the question title there instead? So that if there is a mistake, I can view the question easily and not…

How do you create short answer quiz questions that allow for multiple acceptable answers--for example, autograding an answer that allows full credit for giving someone's first, last, or both names

Hi. I'm experimenting with badges and certifications. I've created a badge in my course when completing a checklist, executed the scenario as a learner (got the badge!), then back as a teacher I removed the badge from the course. Now I'm not able to remove the badge anymore from my account. How can I remove all earned…

Not sure if this is the right place to ask this question but I didn't see a better option for it. I am taking the Web Builder Microcredential and just finished quiz 3.2. It seems that one of the questions is impossible to answer correctly: In the Site Settings, Theme Style, you can modify (select all that apply):…

Hi, I'm attending Tri-C and I am unable to access Brightspace. Can you help me get in? When I try it says: There was a problem processing your authentication. Your username/password was invalid or your particular user does not exist on our system. If you have any questions please see your system administrator. But it…

I can see that new announcements have been posted; however, I am unable to view the messages. Can anyone offer any assistance with this?

Hello! I’m hoping that someone can help. I am unable to fully view any pdfs in all modules. I can see the first page, but since it is usually a title page, it is not very useful. I’ve tried on chrome, Firefox, safari and our app. I’ve tried it incognito mode. I’ve deleted all cache and cookies and data. Deleted the apps…

As a teacher I am using my ipad in conjunction with D2L. I am finding an issue with uploaded pdf documents that when I open the PDF only the first page of the document comes up. I am using safari or chrome. Is there a way to fix this issue.

Hello there, we had an Instructor over the weekend who experinced problems with Brightspace Virtual Assistant, where the AI chat was constantly opening up and asking what it could help with. Even when they opened new tabs. They haven't gotten it again this week so far, only from this weekend. Is this a known issue? Was it…

I just created a course shell, and I have read several forums on how to edit widgets, but my course shell simply isn't giving me the options to edit the widgets or home page at all. I've watched videos on how to do it, and it seems like my course is missing important links. Please help!

I'd like to correct the spelling in the title of a Primary Course. The current spelling is "Priamry". Course name is "POWT2244 4B Power Lab Priamry"

Hello, I have an issue with a quiz answer. The student save his answer several times, but it had not been saved in the final quiz completion. (screenshot below)

My pulse app was working fine 2 days ago and then stopped. Un-installed and reinstalled, still not working.

How can i add or modify my name on my certificate?

I have encountered a link within a course that cannot be edited. It appears to be a link to a Pearson registration page, when clicked we are redirected to an error message from Pearson stating that the course is not accepting registrations. Could anyone provide insight into the following: Why can this link not be edited,…

I import a scorm file and it works great. I import a second one. It is the first one. Any new scorm file is the "first" scorm file I imported. Tried the same file in a different course, and it works fine, so it is something about the course not the scorm file. Any ideas???

Hello, I would like to know if there is a way to retrieve deleted announcements from Brightspace. I mean beyond the "restore" function. Can an admin recover these deleted items? Thank you.