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answer not saved
Hello, I have an issue with a quiz answer. The student save his answer several times, but it had not been saved in the final quiz completion. (screenshot below)
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Is anyone else having a problem with Brightspace pulse app?
My pulse app was working fine 2 days ago and then stopped. Un-installed and reinstalled, still not working.
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How can i add or modify my name on my certificate?
How can i add or modify my name on my certificate?
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Link cannot be edited
I have encountered a link within a course that cannot be edited. It appears to be a link to a Pearson registration page, when clicked we are redirected to an error message from Pearson stating that the course is not accepting registrations. Could anyone provide insight into the following: Why can this link not be edited,…
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error in importing scorm file
I import a scorm file and it works great. I import a second one. It is the first one. Any new scorm file is the "first" scorm file I imported. Tried the same file in a different course, and it works fine, so it is something about the course not the scorm file. Any ideas???
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Retrieve deleted announcements
Hello, I would like to know if there is a way to retrieve deleted announcements from Brightspace. I mean beyond the "restore" function. Can an admin recover these deleted items? Thank you.
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PPTs are not opening up on my brightspace portal
Hi there, I am writing this to seek your assistance in fixing an issue on my brightspace portal. Lately, I have been experiencing an issue when I open PPT file from the course content. Attaching the SS for your reference. Thanks, Gagandeep Singh
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Tracking Push Notification through Pulse app
I want to track the announcement that comes as Push Notification through Pulse app to know how effective they are for students to keep in touch Is there a way to do it?
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Can we search release notes?
Is it possible to search release notes for keywords? Also, is it possible to search release notes from previous years? For example, this link no longer works: https://community.brightspace.com/s/article/Brightspace-Platform-November-2022-20-22-11-Release-Notes
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where do I download the Lockdown Browser for Bow Valley?
Can anyone tell me where to find and download the lockdown browser for Bow Valley?
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BS locking up while trying to save
Over the past few weeks, BS has been locking up and going to a greyed-out screen when I am trying to save feedback. It has happened with different browsers, different courses, different assignments, and different networks.
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I am unable to access the final exam link to turn in an essay.
Hello, I am taking and ENGL Lit class and the final exam does not have a link to turn in the essay. I have emailed the professor for help and she told me to contact Brightspace.
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deleted assignment
Hi, How can I recover a deleted assignment from the assignment tab? I accidentally deleted one of my students' assignments.
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HEIC file preview not supported
Hello, can you please clarify (or work on incorporating) HEIC image preview for assignment submissions? This has been a standard format for Apple devices since 2017. https://www.adobe.com/creativecloud/file-types/image/raster/heic-file.html
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Setup Wizard
I have three classes set up in BS, ALL classes are set the same in Setup Wizard (grades). Two of my classes show the students their final grades at the top when they log into BS to see their grades, the third class doesn't show the grade. EVERYTHING is set the same and yes, Release Final Adjust Grade is checked. Any ideas…
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Students not receiving password reset emails
Hi there, We have been getting an increased number of reports where students are requesting password reset emails, or I manually attempt to send the emails and they are never received. The students emails are gmail, yahoo and hotmail. Can you please look into this? Thanks
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Prevent file downloading
How do I prevent learners from downloading files? Joan
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Potential caching or updating issue in classic experience on Content
I have a professor who updated the due date in content, it appeared saved, but when refreshed the old date reappeared. However, the corrected date showed in Assignments and on the calendar, it only appeared with the old incorrect date in content. I corrected content by deleting the assignment and then adding it back. Any…
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Regarding "Quizzes - Improved experience for generating quiz reports | Updated"
I am wondering why the UX team did not sufficiently consider the implications of the changes in the user interface for downloading quiz and other types of information in CSV or Excel files. With the old interface I was able to click on the down arrow next to the item, select grade, select download CSV, and it would happen…
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I cannot confirm my phone number for SMS notifications
Hello, every time I hit confirm your mobile number, nothing happens. I don’t receive a text message, does anyone know how to fix this issue?