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unable to access Brightspace on school site
Hi, I'm attending Tri-C and I am unable to access Brightspace. Can you help me get in? When I try it says: There was a problem processing your authentication. Your username/password was invalid or your particular user does not exist on our system. If you have any questions please see your system administrator. But it…
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Unable to view announcements
I can see that new announcements have been posted; however, I am unable to view the messages. Can anyone offer any assistance with this?
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PDF only shows page 1 on iphone
Hello! I’m hoping that someone can help. I am unable to fully view any pdfs in all modules. I can see the first page, but since it is usually a title page, it is not very useful. I’ve tried on chrome, Firefox, safari and our app. I’ve tried it incognito mode. I’ve deleted all cache and cookies and data. Deleted the apps…
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ipad and document viewer
As a teacher I am using my ipad in conjunction with D2L. I am finding an issue with uploaded pdf documents that when I open the PDF only the first page of the document comes up. I am using safari or chrome. Is there a way to fix this issue.
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Brightspace Virtual Assistant
Hello there, we had an Instructor over the weekend who experinced problems with Brightspace Virtual Assistant, where the AI chat was constantly opening up and asking what it could help with. Even when they opened new tabs. They haven't gotten it again this week so far, only from this weekend. Is this a known issue? Was it…
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I cannot for the life of me edit the widgets!
I just created a course shell, and I have read several forums on how to edit widgets, but my course shell simply isn't giving me the options to edit the widgets or home page at all. I've watched videos on how to do it, and it seems like my course is missing important links. Please help!
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How
I'd like to correct the spelling in the title of a Primary Course. The current spelling is "Priamry". Course name is "POWT2244 4B Power Lab Priamry"
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Is there a character limit for typed assignment submissions?
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answer not saved
Hello, I have an issue with a quiz answer. The student save his answer several times, but it had not been saved in the final quiz completion. (screenshot below)
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Is anyone else having a problem with Brightspace pulse app?
My pulse app was working fine 2 days ago and then stopped. Un-installed and reinstalled, still not working.
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How can i add or modify my name on my certificate?
How can i add or modify my name on my certificate?
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Link cannot be edited
I have encountered a link within a course that cannot be edited. It appears to be a link to a Pearson registration page, when clicked we are redirected to an error message from Pearson stating that the course is not accepting registrations. Could anyone provide insight into the following: Why can this link not be edited,…
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error in importing scorm file
I import a scorm file and it works great. I import a second one. It is the first one. Any new scorm file is the "first" scorm file I imported. Tried the same file in a different course, and it works fine, so it is something about the course not the scorm file. Any ideas???
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Retrieve deleted announcements
Hello, I would like to know if there is a way to retrieve deleted announcements from Brightspace. I mean beyond the "restore" function. Can an admin recover these deleted items? Thank you.
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PPTs are not opening up on my brightspace portal
Hi there, I am writing this to seek your assistance in fixing an issue on my brightspace portal. Lately, I have been experiencing an issue when I open PPT file from the course content. Attaching the SS for your reference. Thanks, Gagandeep Singh
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Tracking Push Notification through Pulse app
I want to track the announcement that comes as Push Notification through Pulse app to know how effective they are for students to keep in touch Is there a way to do it?
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Can we search release notes?
Is it possible to search release notes for keywords? Also, is it possible to search release notes from previous years? For example, this link no longer works: https://community.brightspace.com/s/article/Brightspace-Platform-November-2022-20-22-11-Release-Notes
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where do I download the Lockdown Browser for Bow Valley?
Can anyone tell me where to find and download the lockdown browser for Bow Valley?
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BS locking up while trying to save
Over the past few weeks, BS has been locking up and going to a greyed-out screen when I am trying to save feedback. It has happened with different browsers, different courses, different assignments, and different networks.
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I am unable to access the final exam link to turn in an essay.
Hello, I am taking and ENGL Lit class and the final exam does not have a link to turn in the essay. I have emailed the professor for help and she told me to contact Brightspace.