Known and Fixed Issues

I have the assignment submission as a file submission, please let me know if you can. help

My SCORM 1.2 package works in my SCORM Cloud, but it does not work in Brightspace. The Processing Log is attached. Thank you, -S. H.

(I asked this question in a different forum/category, but wasn't able to get an answer.) For the sake of speed and efficiency while grading, I would like to be able to open multiple "Activity Evaluation" pages in separate tabs. When I try to do this, however, the pages do not load properly. Here is an example what an…

how do i use a form template?

Hi. We're an academy in (ao) computer science where we educate our students in designing and creating software (programming). What we really miss in the quiz-feature is the question type for code questions. There is a text editor for code available when creating the question (not all question types, but it is there) but…

I've noticed that the default text editor is missing a highlight function, instead support suggested diving into the HTML and adding <mark style="background-color: green;">… Would be really, really nice to have the standard highlighter available in the text editors — great way to mark up a students uploaded text (there is…

Although you can download files offline from the Pulse App, there really needs to be a functionality for downloading them to the device. Students now are forced to download the file on their computer, export it to their other device (phone or tablet) to use in a third-party note-taking app for annotations during lecture…

I have been using Brightspace since I started teaching in 2019 and have grown to love the platform (having used Web-CT/Blackboard and Moodle in a previous role). I recently started as a part-time sessional instructor for another college, and thankfully, they also are using Brightspace. However, a third-party "lab" platform…

With project group forums especially it would be very convenient to be able to mark all posts as read. This is much more work if you have to go into each topic. Since I have many groups posting in their own topics - the number of active posts in the home page is useless as there will always be group posts I don't care…

Error: Internal Error There was an error processing the page you requested. Contact technical support. Tell them which page you tried to reach and how you got this error message. What should I do about this error message?

I’m trying to upload an updated document version, but the old version still appears when I view it. I’ve tried dragging and dropping, uploading a new version, and even deleting the old one, but nothing seems to work. What am I doing wrong?

Hi! I am an ID and have been working on designing an online course in BrightSpace. I currently have photos on the description of the modules so that they show up on the course home thumbnails (see below). At the moment all the thumbnails show up as the course banners though I have different photos for each. When I go into…

When courses are copied, either manually or through the CCB process, the group names are transferred with the placeholder: D2L.LP.TextProcessing.UserEnteredText. Has anyone come across this error before? Thanks.

When I login to D2L, I can view the landing page of classes perfect. However, when I click on a specific class then it's a messed up display and I cannot view any links. (Image Attached) This happens on multiple devices and browsers as well as different IP addresses and the university at this point has reached their limit…

I am trying to install the new HTML Template version 5: https://community.d2l.com/brightspace/kb/articles/26484-html-templates-version-5-0 So far, I have unzipped both the (1) template package and (2) course package, and have done so both (A) locally on my hard drive and (B) within a course shell via Manage Files (as per…

Hi - For some reason the Visual Table of Contents (TOC) widget image does not match the course banner image - for all my courses. However, this is not the case for other people who are enrolled in the course - the images do match for them. Any help would be appreciated. Thanks.

I use the annotation tool in Brightspace on an iPad to grade assignments. The pen tool works fine but I can no longer add typed notes. When I select the notes tool and click on the document where I'd like to insert the note, nothing happens. The text tool also isn't working in the same fashion. I have an iPad Pro…

For some reason at the beginning of this year anytime I reply or make an initial post on a discussion post there is a huge blank space at the bottom. It doesn't matter if I copy and paste or just type directly into the box. There is always an empty space at the end. Some help would be appreciated. I have gone through the…

i need to upload groups to course with importing csv.file

Hi folks. I'd like to create a quicklink to a content module. I know how to create a quicklink to a single item of content, but I don't seem to be able to create a link to a module of content. I'd like to be able to point students to, let's say, this week's work is in the Topic 1 module, or watch all the videos in this…