Over the past few weeks, BS has been locking up and going to a greyed-out screen when I am trying to save feedback. It has happened with different browsers, different courses, different assignments, and different networks.
Hi Lorn,
A couple of things to try:
If none of the options help, please open a ticket with the D2L Support team to investigate the issue. You may need to connect with your institutions Learning Admin team to do this.
Hope this helps!
Chris
Thank you, Chris. I have run the system check and all is good. I have disabled all browser extensions, and I have not heard of any other people experiencing it. I might have narrowed it down to a rubric issue. If I figure something out, I will let you know.
Our faculty are reporting a similar issue.
I have narrowed it down to the learning standards that are outside of rubrics. I have some assignments set up with rubric and separate learning standards that I can click. When I select the learning standards it causes the issue sometimes. You can it in the right-hand side of my previous screen shot.
Our issue is with rubrics that do have learning outcomes added to each criteria.
Have you submitted a ticket? Perhaps we can link our tickets.
I haven't yet. I have 2 faculty reporting the issue and I have them both troubleshooting based on the suggestions on this thread. We've had some connectivity issues with internet services so I wanted to make sure that wasn't the issue.
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