PPTs are not opening up on my brightspace portal

Gagandeep.S.939

Hi there,

I am writing this to seek your assistance in fixing an issue on my brightspace portal.
Lately, I have been experiencing an issue when I open PPT file from the course content.
Attaching the SS for your reference.

Thanks,
Gagandeep Singh

Ricardo.S.110

Hi @Gagandeep.S.939

Welcome to the Brightspace Community.

I can see that your institution is entitled to D2L's End User Support.

That said, I'd recommend you open a support ticket directly with them for a better experience. By the way, you can share your screenshot in your message to them.

I hope this is helpful.

Gagandeep.S.939

Thanks @Ricardo.S.110 for your response.

I am not very sure how to open a suppport ticket with D2L about this issue.

Could you please let me know if you know how to do it?

Thanks!

Ricardo.S.110

Hi @Gagandeep.S.939

Sorry for the late response, and I hope this is helpful moving forward. You may access support by clicking its icon in the lower right corner of Brightspace:

Gagandeep.S.939

Thank you @Ricardo.S.110 for your reply.

I had contacted support team and they helped me in resolving the issue.

Thank you once again for your time.