Hi @Gagandeep.S.939
Welcome to the Brightspace Community.
I can see that your institution is entitled to D2L's End User Support.
That said, I'd recommend you open a support ticket directly with them for a better experience. By the way, you can share your screenshot in your message to them.
I hope this is helpful.
Thanks @Ricardo.S.110 for your response.
I am not very sure how to open a suppport ticket with D2L about this issue.
Could you please let me know if you know how to do it?
Thanks!
Sorry for the late response, and I hope this is helpful moving forward. You may access support by clicking its icon in the lower right corner of Brightspace:
Thank you @Ricardo.S.110 for your reply.
I had contacted support team and they helped me in resolving the issue.
Thank you once again for your time.
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