PPTs are not opening up on my brightspace portal

Gagandeep.S.939
Gagandeep.S.939 Posts: 4 🌱
edited June 4 in Known and Fixed Issues
Hi there,

I am writing this to seek your assistance in fixing an issue on my brightspace portal.
Lately, I have been experiencing an issue when I open PPT file from the course content.
Attaching the SS for your reference.

Thanks,
Gagandeep Singh
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Answers

  • Ricardo.S.110
    Ricardo.S.110 Posts: 151

    Hi @Gagandeep.S.939

    Welcome to the Brightspace Community.

    I can see that your institution is entitled to D2L's End User Support.

    That said, I'd recommend you open a support ticket directly with them for a better experience. By the way, you can share your screenshot in your message to them.

    I hope this is helpful.

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  • Gagandeep.S.939
    Gagandeep.S.939 Posts: 4 🌱

    Thanks @Ricardo.S.110 for your response.

    I am not very sure how to open a suppport ticket with D2L about this issue.

    Could you please let me know if you know how to do it?

    Thanks!

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  • Ricardo.S.110
    Ricardo.S.110 Posts: 151

    Hi @Gagandeep.S.939

    Sorry for the late response, and I hope this is helpful moving forward. You may access support by clicking its icon in the lower right corner of Brightspace:

    image.png

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  • Gagandeep.S.939
    Gagandeep.S.939 Posts: 4 🌱

    Thank you @Ricardo.S.110 for your reply.

    I had contacted support team and they helped me in resolving the issue.

    Thank you once again for your time.

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