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Logs on deactivated & reactivated users
Hi! For an issue with a user we want to check if a user has been deactivated or reactivated. In the user logs it is possible to see if they were enrolled/unenrolled in a course/dept/org, but additionally we also would like to see if a user was deactivated or reactivated. Is it possible to see if users were…
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Turning off Award notification emails
Hi, I want to understand if there's a way to turn off emails that are sent to learners when they receive an award? We only want the award to be visible on their homepage, or in the awards section, but want to turn off the default email that they receive when they earn a badge/award. Thanks.
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Wh does the side bar on Brightspace looks empty for me?
Other users on the platform (same organization) do not have this issue; the side bars do actually show them content and sections. Not a general issue. I tried simple solutions such clearing the cash, using other browsers, nothing worked. Any insights please?
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Is it possible to auto-email Learners about reminders to course sessions?
I know how to email a classlist, but I'm wondering if it's possible to set up automatic email reminders? We have course series where there is only one class session per month, and it would be helpful to have automatic reminders instead of having to manually email reminders every month. Same with the reminders for the post…
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Does anyone use Email Addresses as Usernames?
We currently use First.Last format usernames but struggle with folks CONSTANTLY forgetting their usernames… and without those, they cant even use the Forgot your password option. Ive been asked to explore using the learners email address as their Username (they shoudnt forget it, they would all be unique). But I want to…
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How to interpret Realease Condition data in the datasets?
I'm attempting to create a report showing the release conditions for a particular course's module. I can get the course, and the module using contentobjects and organizationalunits, but pulling anything usable from releaseconditionobjects has been fruitless. Can anyone give me the proper joins and where statements to get…
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Why do my edits to a survey not show up for learners?
I have updated a pre existing survey in one of my courses but when a learner views the survey, the changes have not been applied. Why is this?
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How do I delete an award?
I am trying to clean up some data and ensure that test awards (e.g. the awards are called "Test Award") are marked with IsDeleted = 1. There are several awards in the AwardObjects dataset that are NOT associated with courses, and I can't find them to delete them so that they get the IsDeleted = 1 value. I am a Super Admin…
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How can I download survey completion summaries?
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How can you view the learner's responses to a form in Brightspace LMS?
How can you view the learner's responses to the form? Can you download the results/summary of the responses externally?
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SCORM Packages with Awards attached
Hi there, I have a SCORM package with an award attached to it - the release condition is the award is released when the content topic is completed. I updated the SCORM package and now some learners have lost their awards. I checked the Awards Issued data set and cannot find the students in there either. So, if you update a…
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If you unenroll a learner form a course, where do their assignments go? Are they deleted?
If you unenroll a learner form a course, where do their assignments go? Are their assignments (ex., uploaded documents) deleted? We have a situation where someone was in a course and uploaded a signed form as part of an assignment. Then they dropped out of the course so we unenrolled them from the course but now we need…
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Oauth2 Refresh Token issue - SailPoint Identity
Need someone to take a look at the following error to identify what is the problem. The token refresh was working for short periods, but then it stops working again. For instance, it was working over the december-january break, but last week it stopped working. We currently have the expiry set to 4 hours in production, (20…
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Add cc to Mail Templates
Hi, Is it possible to add cc/bcc email address to Mail Templates? For example, when a new user is created and email from Mail Templates is sent to the user is it possible to cc/bcc another email address? Thanks in advance.
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Google Reviews: link is blocked
Hi! I've made a custom widget in wich we've used our "Ask for more reviews"-link from our Google Business Profile as a hyperlink in a button in Brightspace, so our users can leave a review if they want. However, when clicking on the button the new window says "g.page is blocked - g.page refuses to make a connection -…
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Knowledge Checks - Answer Option Explanations
Hi, we are using Knowledge Checks as part of our courses on Brightspace. We have set up Knowledge checks with 10 questions each and feedback for the answers. Is there an explainer table of what each of the symbols mean when a learners clicks on "Check Answers". See screenshot attached. The correct answers here are 2, 3 and…
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Intelligent agents not identifying user with replace string.
I have an intelligent agent set up to email registration staff whenever someone completes a course, so they can check off their course requirement. I've run this several times, but the replace string to say who the user is doesn't work. I've tried {InitiatingUser} and {FirstName} {LastName} but it just comes up as the…
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Complete title on course tiles
Somehow I added a setting on one of my courses to mark the tile as complete when the learner finishes it, but I can't get the same thing on my other courses and it's causing confusion with my learners. How do I add this?
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How to set up Row level security for datasets in Analytics Builder
Hi, I have been trying to set up RLS on a custom built dataset used across multiple dashboards. The RLS setup described in the AWS documentation (https://docs.aws.amazon.com/quicksight/latest/user/restrict-access-to-a-data-set-using-row-level-security.html) does not result in expected behaviour. As an owner of the…
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Is there a way to update the semester from a course using the API?
I have only been able to target the semester using POST upon course creation but I'm not able to update a course semester using PUT