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The Accessibility category serves as a single point of access to three avenues in Brightspace Community leading to the Accessibility Academy, Accessibility Library and Accessibility Discussions. These avenues offer courses and articles about accessibility to enhance accessibility knowledge and a group of accessibility enthusiasts to stay connected with.

I published a video to an LOR, but would like for it to not be accessible to download. What settings can I make to remove the downloadable content? Is that through the LOR or another function?

Hi I am a senior person who is new to Brightspace. I have been using computers since 1983. Actually I wrote essays for 2 University degrees on my Commodore 64 in the 1980's. I have used several Woord Processing programmes since then and now am using Microsoft Office. Most of thes programmes I have learnwed by using and…

Hi, Did anyone have any settings change after the hotfix update over the weekend? I noticed a few small (and one pretty major) issues this week where some settings in both org units I'm admin for had been changed - including some quiz questions getting jumbled up, and some homepage settings reverting in weird ways. Has…

Hi , I tried to create certificate templates within our LMS system with relevant templates that contain form fields to generate customized certificates to every learner but unfortunately it shows an error message while generating the certificate. Please advice.

Hi! For an issue with a user we want to check if a user has been deactivated or reactivated. In the user logs it is possible to see if they were enrolled/unenrolled in a course/dept/org, but additionally we also would like to see if a user was deactivated or reactivated. Is it possible to see if users were…

Hi, I want to understand if there's a way to turn off emails that are sent to learners when they receive an award? We only want the award to be visible on their homepage, or in the awards section, but want to turn off the default email that they receive when they earn a badge/award. Thanks.

Other users on the platform (same organization) do not have this issue; the side bars do actually show them content and sections. Not a general issue. I tried simple solutions such clearing the cash, using other browsers, nothing worked. Any insights please?

I know how to email a classlist, but I'm wondering if it's possible to set up automatic email reminders? We have course series where there is only one class session per month, and it would be helpful to have automatic reminders instead of having to manually email reminders every month. Same with the reminders for the post…

I'm attempting to create a report showing the release conditions for a particular course's module. I can get the course, and the module using contentobjects and organizationalunits, but pulling anything usable from releaseconditionobjects has been fruitless. Can anyone give me the proper joins and where statements to get…

I have updated a pre existing survey in one of my courses but when a learner views the survey, the changes have not been applied. Why is this?

I am trying to clean up some data and ensure that test awards (e.g. the awards are called "Test Award") are marked with IsDeleted = 1. There are several awards in the AwardObjects dataset that are NOT associated with courses, and I can't find them to delete them so that they get the IsDeleted = 1 value. I am a Super Admin…

How can you view the learner's responses to the form? Can you download the results/summary of the responses externally?

Hi there, I have a SCORM package with an award attached to it - the release condition is the award is released when the content topic is completed. I updated the SCORM package and now some learners have lost their awards. I checked the Awards Issued data set and cannot find the students in there either. So, if you update a…

If you unenroll a learner form a course, where do their assignments go? Are their assignments (ex., uploaded documents) deleted? We have a situation where someone was in a course and uploaded a signed form as part of an assignment. Then they dropped out of the course so we unenrolled them from the course but now we need…

Need someone to take a look at the following error to identify what is the problem. The token refresh was working for short periods, but then it stops working again. For instance, it was working over the december-january break, but last week it stopped working. We currently have the expiry set to 4 hours in production, (20…

Hi, Is it possible to add cc/bcc email address to Mail Templates? For example, when a new user is created and email from Mail Templates is sent to the user is it possible to cc/bcc another email address? Thanks in advance.

Hi! I've made a custom widget in wich we've used our "Ask for more reviews"-link from our Google Business Profile as a hyperlink in a button in Brightspace, so our users can leave a review if they want. However, when clicking on the button the new window says "g.page is blocked - g.page refuses to make a connection -…

Hi, we are using Knowledge Checks as part of our courses on Brightspace. We have set up Knowledge checks with 10 questions each and feedback for the answers. Is there an explainer table of what each of the symbols mean when a learners clicks on "Check Answers". See screenshot attached. The correct answers here are 2, 3 and…