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The Accessibility category serves as a single point of access to three avenues in Brightspace Community leading to the Accessibility Academy, Accessibility Library and Accessibility Discussions. These avenues offer courses and articles about accessibility to enhance accessibility knowledge and a group of accessibility enthusiasts to stay connected with.

As an administrator I am able to see what awards students are receiving but for staff they are not able to see Awards students are receiving. Is there a way to add Awards as a Class Progress category?

In my course, students earn their grade by submitting their homework (75 points), I give 4 tests, each one worth 100 points (400 points total), and a final exam (125 points). When I calculate their final grade, the final exam grade replaces the lowest test score, if it improves their grade. Is there a way to tell D2L to do…

I need to give one student extra time in a final exam "quiz." All I can find in the settings is "Manage excmptions," which allows me to make a student exempt from the test. Can't find where to adjust the settings for a particular student. Can anyone help, please?

I'm reaching out today with support for best practices for setting up a gradebook. For the course, the grading criteria is broken down into: Tests - 65% Formatives - 15% Practice - 15% Preview Assignments - 5% Currently, the gradebook is set up with categories. We have also tried "points" and calculating the "weight"…

What is " embedded page at cdn.lcs.brightspace.com says error retrieving credentials" and how to solve it?

Hello. I am wondering if anyone else has noticed the following error message appearing on Brightspace homepages: Error retrieving credentials. So far, it's not affecting the user's experience thankfully. I've attached a screenshot.

Made a quiz and tried to save it, but the save button is unresponsive. I ended up hitting the "back" button, and it of course warned me that it would delete any unsaved data, which is what happened. I figured it was a fluke, maybe I got signed out on D2L/internet dropped out, etc. So I made a new quiz and put in a bunch of…

How can you set Submission Views using the new Quiz create/edit experience?

I have some users who do not see any tasks in the Work To Do Widget at the org level, they do see the task inside the courses. Is anyone else experiencing this?

Hi, I'm a Super Admin for our Brightspace environment. Prior to becoming super admin, I was enrolled as a section instructor in a few courses. After becoming Super Admin, for some reason, I was still not able to access that course as anything other than instructor. I could see myself enrolled as a section instructor but…

A user gets this error when clicking into a course homepage (the error re-appears if you click OK, navigate to content, and click back to Course Home): An embedded page at cdn.lcs.brightspace.com says Error retrieving credentials Any idea what is causing this?

Good Afternoon Everyone, I am an admin for my school's D2L. My instructors are having issues accessing Advanced Editing for videos. New → Video or Audio → Upload When the video fully uploads and process there should be an option for "advanced editing" underneath it. Next to "change file" For my admin account, I can see…

I recently created a course - that combined two courses into one. The one course was added as just a module of the course - but it has 5 sections that each equate to 10 points & then the rest of the 6 Modules is released. The issue were having is the Final Grade for the First Module (5 sections) is not being calculated. I…

Greetings! I've had some students ask if it were possible to disable the opening of new tabs in a browser when they click on the Go to Discussion link. I did a screen capture and posted what I think is going on to my students. But I wonder if there is, in fact, a way of disabling the "new window" approach and simply have…

Hello everyone, Does anyone know if we can utilize point ranges in Brightspace quiz answers (e.g., any answer from 0-0.3 is marked as correct)? Thank you for any help you can provide! Shanna Sanders

Hi, We have a number of modules that have some banner text on them relating to the year and I just wondered if there was some way to narrow down those specific modules and update the year on the banner text in mass rather than having to do each module one by one. E.g. a set of modules which have the title Moderation xxxx…

Aren't questions already mandatory as they are originally created and as long as they are not a bonus question?

Can a learner add a to-do item or event in the Upcoming tab in the PULSE app?

Hello, I was just curious if there was a way to turn automatic markdown updates off, whether it's a browser setting or a setting in Brightspace. Like if I wanted to italicize something, I'd do " * Italicize this *", without the spaces. You can really do it with anything on this: https://www.markdownguide.org/basic-syntax/…

When uploading a zip file of quiz questions, I received the error message, "The upload didn't complete because your network connection was disrupted. When you're ready, try again." I consulted with the IT department to rule out any network issues, and they knew of none. Does anyone have any advice/guidance?