embedded page at cdn.lcs.brightspace.com says error retrieving credentials

Angela.M.14
Angela.M.14 Posts: 2 🔍
edited October 2023 in Higher Ed / Postsecondary
What is " embedded page at cdn.lcs.brightspace.com says error retrieving credentials" and how to solve it?
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  • Johnny.B.962
    Johnny.B.962 Posts: 97

    @Angela.M.14 this can happen with some of our homepage widgets. Generally speaking this error doesn't prevent anything from loading properly on the page, but either way clearing your web browser's cache should help address this issue for you to no longer see that message. We are currently working on some improvements to our widgets so this won't happen anymore in the future, so stay tuned on the Release Notes for when those changes will be coming. In any case, give the cache clear a try for now, that should help.

    Hope that helps!

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  • Heidi.L.603
    Heidi.L.603 Posts: 1 🌱
    Snag_a4ad0f75.png

    Me and my coworker are getting this message as well, even with cleared cache. Just in the last few days, we haven't seen this before.

    Kind Regards,

    Heidi

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