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The Accessibility category serves as a single point of access to three avenues in Brightspace Community leading to the Accessibility Academy, Accessibility Library and Accessibility Discussions. These avenues offer courses and articles about accessibility to enhance accessibility knowledge and a group of accessibility enthusiasts to stay connected with.

We use letter grades for our automation to our SIS system, but one of our campuses wants to see the percentage for the final grade. I haven't seen a way to create a grade scheme that shows both a letter grade and percentage. Is that possible to do?

Hey, I'm travelling to Spain and was told that I won't be able to access D2L from there. Since D2L is cloud resource I'm thinking it 'should' be available almost everywhere. Can you confirm if access, for the Fanshawe College D2L instance, is available when abroad in Spain. Are there any limitation to consider when…

How do i find out how many Instructors and Learners have used the system during a period. I do get the number of access; but it doesn't translate for me the unique faculty access. I want to tell administration that for example: out of 500 faculty that were synced in for this semester; 230 were actively using the system; or…

I am trying to find a past course I have taught but it no longer shows up on my brightspace account. Where can I find these old courses?

Your email domain is not authorized for login with this organization. Please contact your administrator to verify your domain.

Hi everyone, I’m wondering if there is a scalable way to identify which courses or instructors are currently using HTML pages/content in Brightspace. We’re trying to get a sense of how widely HTML content is being used across our course shells, and whether there is any reporting method available through Brightspace Data…

Hey, I'm travelling to Spain and was told that I won't be able to access D2L from there. Since D2L is cloud resource I'm thinking it 'should' be available almost everywhere. Can you confirm if access, for the Fanshawe College D2L instance, is available when abroad in Spain. Are there any limitation to consider when…

I am interested in learning what records from online courses other institutions are retaining as student participation records documenting the Regular and Substantive Interaction (RSI) to meet the US Department of Education regulations.

I am looking to keep survey data from users that are unenrolled by intelligent agents after a period of non-activity. Do I have to renroll those students to get their survey data? I am looking at it through analytics builder (not within the course shell itself) and in the builder output I can see the unenrolled students…

Ive had a few instances where answered questions are stuck in the "Saving…" status and not "Saved". The only way to resolve is to refresh the page. Students are not paying attention and moving on with future questions thus not saving because of the previous question stuck in that status. I have iPads in single app kiosk…

We have been working with our Math department to see if we can convert an .imcss file into a .cvs file with the MyOpenMath pre-made items. As MyOpenMath does not currently have an LTI integration, we are open to ANY ideas. Thanks for your help!

I had a final exam to turn in, it said I submitted it but after checking again it says I didnt turn it in. is this a system error?

I recently saw this folder in the Shared folders area in Analytics Builder. I received a notification saying that the data sets needed to be reviewed and republished and they would be removed from the folder after 24 hours. I've done this but the data sets are still in the folder. Do I need to remove them after verifying…

Hello, In the old Content, there was an option to bulk edit dates and restrictions of content; however, I don't see that option in the NCE. Is there a way to edit dates without tediously clicking on each content item? Thanks, Yildiz

Hello D2L Community Support, What is the retention period for deleted evidence in Portfolio? I hope to seek advice if there is a "window period" where instructors can restore them before they are permanently deleted. Thank you.

I am a new Asynchronous online instructor. I am in need of assistance and introductory training on OAKS which is supported by Brightspace. Who can I turn for help?

It is my understanding that if I put in a syllabus quiz as a release condition, I have to view it as the demo student. However, if I put in an additional release condition of visiting/viewing certain content, that cannot be viewed as the demo student, only as the learner. Therefore, I cannot see what the student sees for…

It is my understanding that the following was implemented in Nov. 2025… "the user interface for creating or editing an announcement, a new Send Email Copy checkbox now appears when an instructor creates or edits an announcement. This feature implements the following Product Idea Exchange (PIE) items: D1923 (Email…

Hello, when typing in names or usernames in the TO field in Course mail, no suggestions or any names come up anymore to select on? Will we have to type the full username@online.institution.com, out for example? thanks! Charmaine

I am a new Asynchronous online instructor. I am in need of assistance and introductory training on OAKS which is supported by Brightspace. Who can I turn for help?