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The Accessibility category serves as a single point of access to three avenues in Brightspace Community leading to the Accessibility Academy, Accessibility Library and Accessibility Discussions. These avenues offer courses and articles about accessibility to enhance accessibility knowledge and a group of accessibility enthusiasts to stay connected with.

I am looking to keep survey data from users that are unenrolled by intelligent agents after a period of non-activity. Do I have to renroll those students to get their survey data? I am looking at it through analytics builder (not within the course shell itself) and in the builder output I can see the unenrolled students…

Ive had a few instances where answered questions are stuck in the "Saving…" status and not "Saved". The only way to resolve is to refresh the page. Students are not paying attention and moving on with future questions thus not saving because of the previous question stuck in that status. I have iPads in single app kiosk…

We have been working with our Math department to see if we can convert an .imcss file into a .cvs file with the MyOpenMath pre-made items. As MyOpenMath does not currently have an LTI integration, we are open to ANY ideas. Thanks for your help!

I had a final exam to turn in, it said I submitted it but after checking again it says I didnt turn it in. is this a system error?

I recently saw this folder in the Shared folders area in Analytics Builder. I received a notification saying that the data sets needed to be reviewed and republished and they would be removed from the folder after 24 hours. I've done this but the data sets are still in the folder. Do I need to remove them after verifying…

Hello, In the old Content, there was an option to bulk edit dates and restrictions of content; however, I don't see that option in the NCE. Is there a way to edit dates without tediously clicking on each content item? Thanks, Yildiz

Hello D2L Community Support, What is the retention period for deleted evidence in Portfolio? I hope to seek advice if there is a "window period" where instructors can restore them before they are permanently deleted. Thank you.

I am a new Asynchronous online instructor. I am in need of assistance and introductory training on OAKS which is supported by Brightspace. Who can I turn for help?

It is my understanding that if I put in a syllabus quiz as a release condition, I have to view it as the demo student. However, if I put in an additional release condition of visiting/viewing certain content, that cannot be viewed as the demo student, only as the learner. Therefore, I cannot see what the student sees for…

It is my understanding that the following was implemented in Nov. 2025… "the user interface for creating or editing an announcement, a new Send Email Copy checkbox now appears when an instructor creates or edits an announcement. This feature implements the following Product Idea Exchange (PIE) items: D1923 (Email…

Hello, when typing in names or usernames in the TO field in Course mail, no suggestions or any names come up anymore to select on? Will we have to type the full username@online.institution.com, out for example? thanks! Charmaine

I am a new Asynchronous online instructor. I am in need of assistance and introductory training on OAKS which is supported by Brightspace. Who can I turn for help?

I have an instructor with a student who has completed very little of his class in Class Progress: When the instructor views System Access, this is what it reads: Why does the System Access say he's never visited? Isn't the term "system" mean all of the learning platform?

In Brightspace, is it possible to set 5 written questions but have learners only attempt 4 questions (manually chosen by learner)? i.e. The quiz format would offer 5 questions. Learner is able to make the choice to select 4 questions (25 marks each) to do. Total mark should reflect 100 marks.

We discovered today that students cannot see rubrics attached to discussions or assignments (dropbox). The rubrics are published and marked as visible to students, but they can't see them in the instructions as expected. We've been troubleshooting it for the past 1.5 hours and nothing makes sense or changes this results.…

What is the variable for instructors to see the option to create a new award in a course? My instructors can see the "add" button, but the create button is missing.

The Product Idea Exchange tool in Brightspace Community appears to be broken. When I try to use it, I am taken to a screen that reports: Unavailable Quicklink The External Learning Tool is not available. Can this be fixed? I had a proposal for a feature.

Hi D2L Community, regarding SCORM content in Brightspace: 1) If we need to put out a new version of an existing SCORM file, it seems like the new version can only be updated to the user who originally did the upload - is this accurate? Is there any other way for non-SCORM owners to upload a new version to an existing file?…

I would like to view my courses as a list rather than thumbnails or Tiles so I can see ALL Of courses. How can I do that?

I have been unable to track (automatically grade) the completion of simple Rise lessons. I have read all the related discussions and tried all the suggestions. The solution that comes up most often is to publish the lesson using SCORM 2004 - 4th Edition with Passed/Incomplete (see below.) I use the default settings on the…