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How can I access past courses?
I am trying to find a past course I have taught but it no longer shows up on my brightspace account. Where can I find these old courses?
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Need help with error code. My IT says it is on your end.
Your email domain is not authorized for login with this organization. Please contact your administrator to verify your domain.
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Is there a way to identify courses using HTML pages in Brightspace?
Hi everyone, I’m wondering if there is a scalable way to identify which courses or instructors are currently using HTML pages/content in Brightspace. We’re trying to get a sense of how widely HTML content is being used across our course shells, and whether there is any reporting method available through Brightspace Data…
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Is D2L accessible for Faculty in Spain
Hey, I'm travelling to Spain and was told that I won't be able to access D2L from there. Since D2L is cloud resource I'm thinking it 'should' be available almost everywhere. Can you confirm if access, for the Fanshawe College D2L instance, is available when abroad in Spain. Are there any limitation to consider when…
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Records to Retain from Data Hub for RSI
I am interested in learning what records from online courses other institutions are retaining as student participation records documenting the Regular and Substantive Interaction (RSI) to meet the US Department of Education regulations.
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Are you able to retrieve survey data from an unenrolled users
I am looking to keep survey data from users that are unenrolled by intelligent agents after a period of non-activity. Do I have to renroll those students to get their survey data? I am looking at it through analytics builder (not within the course shell itself) and in the builder output I can see the unenrolled students…
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Questions stuck in "Saving..."
Ive had a few instances where answered questions are stuck in the "Saving…" status and not "Saved". The only way to resolve is to refresh the page. Students are not paying attention and moving on with future questions thus not saving because of the previous question stuck in that status. I have iPads in single app kiosk…
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Has anyone been successfully able to import MyOpenMath's pre-made items into Brightspace?
We have been working with our Math department to see if we can convert an .imcss file into a .cvs file with the MyOpenMath pre-made items. As MyOpenMath does not currently have an LTI integration, we are open to ANY ideas. Thanks for your help!
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Why wasn't my assignment submitted?
I had a final exam to turn in, it said I submitted it but after checking again it says I didnt turn it in. is this a system error?
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Folder In Analytics Builder
I recently saw this folder in the Shared folders area in Analytics Builder. I received a notification saying that the data sets needed to be reviewed and republished and they would be removed from the folder after 24 hours. I've done this but the data sets are still in the folder. Do I need to remove them after verifying…
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Bulk edit in NCE?
Hello, In the old Content, there was an option to bulk edit dates and restrictions of content; however, I don't see that option in the NCE. Is there a way to edit dates without tediously clicking on each content item? Thanks, Yildiz
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Retention period for deleted evidence in Portfolio
Hello D2L Community Support, What is the retention period for deleted evidence in Portfolio? I hope to seek advice if there is a "window period" where instructors can restore them before they are permanently deleted. Thank you.
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OAKS
I am a new Asynchronous online instructor. I am in need of assistance and introductory training on OAKS which is supported by Brightspace. Who can I turn for help?
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Viewing as learner vs demo student for release conditions
It is my understanding that if I put in a syllabus quiz as a release condition, I have to view it as the demo student. However, if I put in an additional release condition of visiting/viewing certain content, that cannot be viewed as the demo student, only as the learner. Therefore, I cannot see what the student sees for…
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How to set up emailing announcements?
It is my understanding that the following was implemented in Nov. 2025… "the user interface for creating or editing an announcement, a new Send Email Copy checkbox now appears when an instructor creates or edits an announcement. This feature implements the following Product Idea Exchange (PIE) items: D1923 (Email…
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addresses are not coming up in Course Mail anymore?
Hello, when typing in names or usernames in the TO field in Course mail, no suggestions or any names come up anymore to select on? Will we have to type the full username@online.institution.com, out for example? thanks! Charmaine
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OAKS
I am a new Asynchronous online instructor. I am in need of assistance and introductory training on OAKS which is supported by Brightspace. Who can I turn for help?
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Class Progress: System Access
I have an instructor with a student who has completed very little of his class in Class Progress: When the instructor views System Access, this is what it reads: Why does the System Access say he's never visited? Isn't the term "system" mean all of the learning platform?
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Is it possible for learners to pick 4 out of 5 questions to complete?
In Brightspace, is it possible to set 5 written questions but have learners only attempt 4 questions (manually chosen by learner)? i.e. The quiz format would offer 5 questions. Learner is able to make the choice to select 4 questions (25 marks each) to do. Total mark should reflect 100 marks.
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Learners Cannot See Rubrics
We discovered today that students cannot see rubrics attached to discussions or assignments (dropbox). The rubrics are published and marked as visible to students, but they can't see them in the instructions as expected. We've been troubleshooting it for the past 1.5 hours and nothing makes sense or changes this results.…