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certificate template issue
Hi, how can we get the replace text strings in the pdf to work properly for a new certificate template we need to upload? we are using a word doc and saving as a pdf but it keeps showing {UserFirstName} instead of the users actual first name, etc thanks! Charmaine
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Files deleted when overwritten in assignment
Hello, Is there a way to restore files deleted when overwritten on an assignment? There is no way students can retrieve but not sure whether an instructor or admin can restore it.
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Setting up an "open" or self-paced course in Brightspace
Hi We have a program that wants to have course that is open for 1 year and have different students start in it at different times to complete the course over a 4-6 week recommended schedule. Any suggestions on how to set this course up in Brightspace (also we do not currently have Discover)? The students would complete on…
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Work To Do - How can students "Complete" a module or reading?
One of our instructors noticed that it doesn't seem like students can ever finish the modules or readings that appear in Work To Do. Since instructors put Due Dates on modules (for good reason) they appear in Work To Do but students can never clear them from their list and they become Overdue, which is confusing to…
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Is Visit a content item condition met when admin impersonates a user?
While helping a student today, I wanted to walk through some content on her behalf to make a section of a course available to her. It seemed as if visiting content while impersonating a user doesn't make the "visited" checkmark appear. It does appear if you switch your admin role to "view as learner" but not when you…
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changed assignment folder submission type after scoring the rubric and publishing feedback
and now the feedback and scored rubric have dissappeared ? there were never any submissions made to the assignment folder or a grade item attached to it, is there any way to restore this please?
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Accessing Class Progress after the end of semester
The menu for individual student progress contains fewer options after the course has finished (just Summary, Course Access, and Login History). I want to view whether or not a student engaged/opened course content. How?
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Class Progress
I work at a university where professors use a wide variety of third party tools. Because Brightspace counts the activity as "complete" once the student has clicked the link, and not necessarily once the student has completed the third party activity, the Class Progress function has often provided more confusion than useful…
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Extra Credit
I have created a grading category for extra credit assignments. Each item in the category is marked as "Bonus." Some students have completed extra credit assignments. The gradebook shows their grade on the assignment, but the subtotal for the category (extra credit) indicates "0 points." Nor are the extra credit points…
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where are my school assignments
cant find it
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Adding a result from a final external exam
Hello I've set up a grade book which has a final grade element that makes up 100% of the final grade, following earlier advice from you about the best way to add a result from a final external exam (see earlier discussion). How am I best now to add manually grades for individual candidates, bearing in mind that I have…
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Project Assignment Worksheet Not Opening From Pulse to Word on Mobile Device
I have a Project Assignment that has the instructions written out in the prompt, and then at the bottom has the assignment as a Microsoft Word so the student can edit & write the answers on the worksheet and then upload. My question is for students on a Mobile Device and using the Pulse app - when they open a Word document…
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Why do replace strings work in Units but not in HTML Documents?
Hello, An instructor is utilizing replace strings and noticed that they work in New Content Experience in a unit, but when the replace strings are added into an HTML document within the Unit, the replace string will get replaced with the text and will embed that into the code. For example, if type the string {FirstName} in…
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Is there a way to stop seeing discussion post notifications (that are on the bottom of classes)?
Basically is there a way to "unsubscribe"/not see the discussion notification that appear in the screenshot I attached. Thanks
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Different Assignment options when accessed via NCE?
Hello, An instructor has run into an issue in which she created a text-submission assignment that students can only access via the New Content Experience (She removed the link to Assignments in the Nav bar to ensure students view the lesson). Unfortunately, when students access the assignment via NCE, they don't have all…
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Completion Status column in grades?
Has this Completion Status column been here all along? Is there any documentation on how it should be functioning? I assumed it was tied to the completion tracking in Course Contents, but checking a discussion as complete as a student (tracking set to Required Manual) did not cause any change to this column in grades.…
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Is there a way to trace who locked an account? If so, how can I do that?
Is there a way to trace who locked, disabled, or enabled an account? How can I find out who made these changes? Also, are there situations where the system might automatically lock, disable, or enable an account? If so, under what circumstances does that happen?
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Archived Student Data Retention
How long will student data remain archived in the "Classlist \ Enrollment Statistics \ Withdrawals" folder?
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Evaluating an assignment (6 points) - asked for 'overall grade' (4% weighting)
I had set an assignment to be weighted as 4%, marked out of 6 points. However, when I go to do the actual evaluation I'm only presented with the 'overall grade' showing a mark out of 4. How do I get the 'points' to show up instead of (or at least in addition to) the weighting mark?
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How to Preview Image Files in Manage Files
When I click on an image file name in Manage Files, it always downloads the file instead of showing a preview. I have tried multiple browsers, turned off extensions, and even confirmed that other colleagues at my organization are having the same experience. My question is how can I preview the image file without…