When I try to take a quiz on my Chromebook on D2L it pulls up a blank screen and nothing loads

Sean.R.9440
Sean.R.9440 Posts: 2 🔍
edited May 20 in Higher Ed / Postsecondary

Whenever I try to take a quiz on my Chromebook, it just shows a white screen and nothing loads on it. I was able to take quizzes a while ago and then it stopped suddenly. I have tried fixing it but so far nothing has worked. I am able to take quizzes just fine on every other device I use, but I need to use my Chromebook so I can have audio in proctored exams (none of my other devices can do that). How should I fix this issue?

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Answers

  • Clint.S.433
    Clint.S.433 Posts: 10 🧭

    Is there a setting that you have to make to share audio or video with the proctoring service?

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  • Sangeetha.T.629
    Sangeetha.T.629 Posts: 140

    Hi @Sean.R.9440,

    Thanks for reaching out to us through the community!

    This issue will require further investigation on our end. Could you please raise a support case with the following details:

    • Make/model of the Chromebook
    • Course and quiz name where the issue was identified
    • Timeline (approximate date/time) when the quiz was accessible without any issues
    • Any browser plugins or extensions installed

    These details will help us narrow down the root cause more effectively.

    Please let me know if you have any concerns or need assistance with raising a support case.

    Thanks,

    Sangeetha

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