Documentation
Additional Resources
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Thought Leadership
Connect with leaders in pedagogy, accessibility, learning experience design and more
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Community Corner
Have questions about how to use Community? Stay tuned with updates, feedback opportunities and more for the Community here!
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Development
Connect with product experts to learn more about tools frequently used by Brightspace Developers such as APIs and integrations!
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Partners
Want to learn more about Brightspace Partners and Integrations? This is the place to be!
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Product News
Stay up to date with product updates and announcements in this category.
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Training
Learn more about all the upskilling opportunities with courses and resources offered via the Brightspace Learning Center, Brightspace Guided Training and other training opportunities!
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Release Notes
Connect with our release information to learn about monthly improvements and updates to Brightspace.
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Known and Fixed Issues
Connect with our Known and Fixed Issue information to learn about improvements made to Brightspace.
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Customer Enablement
Connect with and ask questions on how to best use the Brightspace Product to transform the way your users learn!
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Accessibility
The Accessibility category serves as a single point of access to three avenues in Brightspace Community leading to the Accessibility Academy, Accessibility Library and Accessibility Discussions. These avenues offer courses and articles about accessibility to enhance accessibility knowledge and a group of accessibility enthusiasts to stay connected with.
Higher Ed / Postsecondary
Category List
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Discussions
Discussion List
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Discussion Thread Help
There is no "start new discussion thread" button where it should be. How do I start a new thread?
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Where to find my classes
I'm having trouble trying to find out where to go for my online classes
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My professor posted a quiz and said this quiz requires set up. How do I do that?
How do I set up a quiz
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How would I obtain new templates for my org?
Our current templates are 4 or 5 years old. How would we obtain the newest versions of HTML templates for our org?
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It says I'm connected through SSO and I can't edit my password. What's SSO?
It says I'm connected through SSO and I can't edit my password. What's SSO?
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Students can't see Checklists
I created four checklists in D2L, but students can only see one of them. What might be the problem or how can I troubleshoot the problem?
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Hi, for a HTML based question, will the answer auto saved when someone moves to another page
Hi, for a HTML based question, will the answer be automatically saved when someone moves to another page
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Cannot find any Section Tools
Hi everyone, i having trouble with Section. I want to create section but cannot any menu for section Already tried in Course Management, Course Admin, and Course Information. But Still cannot find it. Please Help
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on the Pulse app, I cannot complete the login...
After selecting "network login" and choosing my school, it takes me to my Northwell system login, and will not accept my SUNY Delhi login information. Please help? thanks.
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Mandatory Question on Quizzes
How do you change the "Mandatory" questions in quizzes?
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Rubrics - changing default score when selecting the level
Hi everyone, When grading using the rubrics tool, the max score for a level will be set by default, for the selected level for each criterion. Can the default score be pre-set by instructor to use the minimum or other score for that level? Eg. in the screenshot below, when the 'Excellent' level is selected, instead of 100,…
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LinkedIn Learning Video Embedded Content
There seems to be an issue with LinkedIn Learning Videos as embedded content not wanting to load for students. Have tried to have them make sure they are already logged into LinkedIn, tried various browsers, and also had students clear cache and cookies. Any assistance is welcomed - thanks in advance!
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Learner badge (award icon) for uploading profile picture
HI, where can I find the badge(award icon) to award a learner who uploads a picture in their profile? I want to add it to my course but my institution doesn't have it in the award icon library. Ursula
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What are you using for course evaluations?
Hi All! We are currently looking for other ways to evaluate our courses. Right now, we are using Explorance Blue. Is anyone using or doing anything different? Thanks!
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How do I delete a duplicate assignment in Grading?
Hello, 1. How do I delete a duplicate assignment in Grading? 2. Can the assignments in Grading be moved to put them in a different order? If so, how? Thank you.
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Blogs + Students
Hi- I had a client ask about the blog tool in BS. We had it disabled. I just enabled it and I can see it from the instructor side, but not student. Under permissions, I see it has to be enabled for students. Is this tool intended to be use by students? Or is this just a faculty tool? Not seeing a grading option as of yet…
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Course Template Upload Fails
I have created a department and when I upload to IPSIS a course template it fails with parent unknown even though that department exists.
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Exceeding the total points on an Assignment
Is there a way to allow bonus points on an assignment? I found where you can allow points to be exceeded on a quiz or test however, cannot find a setting like this for assignments. If I try to override the score in grades I get a warning. Thanks in advance!
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Where is the Test bank for my selected textbook?
I am trying to create tests for my course but I can't find the test bank for my selected textbook. The "question library" is empty.
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What rises to the top of your list when using the Intelligent Agent tool? Top = ONE.
I've never used this the IA tool and appreciate hearing proven success examples, thanks.
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Upcoming Events
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Evolution of Content: Updates, Enhancements, and What's Ahead
Content continues to evolve, and we're here to help you stay ahead of the changes! Join us as we explore the latest enhancements to Content, discuss the Intent to End of Life announcements for Classic Content and Learner Experience, and take a closer look at the direction we're heading. You'll also discover resources to…
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Brightspace Guided Training: Q&A
You bring the agenda. Ask your Brightspace questions about teaching, course building, training, supporting or administering in our open question and answer session. Use the registration link under Location to attend live or watch the recording afterwards.
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Brightspace Guided Training: What's New for Brightspace 20.26.11
Stay current with what’s new in Brightspace. In this monthly webinar, we’ll explore the latest features, updates, and improvements released this month and highlight what you need to know. Use the registration link under Location to attend live or watch the recording afterwards.
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Brightspace Guided Training: Q&A
You bring the agenda. Ask your Brightspace questions about teaching, course building, training, supporting or administering in our open question and answer session. Use the registration link under Location to attend live or watch the recording afterwards.
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Brightspace Guided Training: What's New for Brightspace 20.26.12
Stay current with what’s new in Brightspace. In this monthly webinar, we’ll explore the latest features, updates, and improvements released this month and highlight what you need to know. Use the registration link under Location to attend live or watch the recording afterwards.