Hi, I have a user who asked us to update the username and email ID associated with their Brightspace account. I have made that change and manually updated the password. I have shared these updated details with the user, but they are unable to login using these login details. It keeps saying Invalid login. When I try to…
The user initiated password reset email is not sending out to them. This doesn't seem to happen to everyone and cannot find or see a pattern of why this is happening. It's actually been this way for a while. If I look up a user, I can send them the password reset link email and they will get it. What could be causing this?…
I want to change the d2l.Auth.Sessions.UserSessionLimit (org) from 0 (infinate) to 1 so that learenrs cannot have a second session open when doing tests, there was some concern over cheating. If i set this to one will that do the trick or is this a system where behind the scenes it needs more than one session to function.
I trying to register mydesire 2 learn page but I didn't get any email and I can't log in mydesire 2 learn. If I'm trying to log in, it said My account is deactivated. How can I solve this situation?
Currently, the Brightspace identity provisioning interface in the production environment is not functioning correctly and is therefore disabled. For students with a comma in their last name, we receive the error message: "LastName did not pass the regular expression used for validation." This again looks like a unilateral…
Is it possible to pull user login data for a whole year? I've gone into data hub and can see the data set for user login but it seems to do it by day. I want to pull an average of how often people are logging in every week but don't massively want to have to do it via loads of spreadsheets. It also seems to only go back to…
How can I review my login activity including location details as an instructor?
I'm very confused as to which I would use or both.
A customer of ours has asked us to build an oAuth Login option into our product from their Brightspace platform. We have the oAuth wired up, and I can use the oAuth code to call /users/whoami but this only gives me the user's Brightspace id (Identifier) - I need to get the user's ExternalEmail which I don't appear to be…
I am receiving an error that Apple Safari version 10 is no longer supported BUT I am accessing Brightspace from a fully updated Google Chrome. I have deleted and redownloaded chrome and ensured my safari is updated. I really would not like to need to install another browser just to do basic quizzes and watch videos.
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Here’s the info for May’s AIG meeting. I've also attached a calendar invite. Since people were asking about Accessible STEM, I hope you enjoy this one. Session time: Thursday, May 1, 2025, 11 am to 12 pm ET Session title: Alchemie’s Accessible-by-design learning tools for STEM Speakers: The team at Alchemie, Julia Winter,…
Want to stay on top of the latest and greatest in Brightspace being released this month? This session will cover all the newest release information in May 2025!
Save your seat for our “Bright Ideas” 💡 Webinar Series. Each webinar is 45 minutes followed by 15 minutes of Q&A and networking. Take a deep dive with our Adoption Team into Brightspace tips and tricks for better digital learning experiences! ❓ What to Expect 📑 Learn how to create detailed and engaging Assignments and…
Save your seat in our “Bright Ideas” 💡 Webinar Series. Each webinar is 20 minutes followed by 10 minutes of Q&A. Take a deep dive with our Adoption Team into Brightspace tips and tricks for better professional learning experiences! ❓ What to Expect ⭐ Create an inclusive and accessible training environment so all learners…