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Intelligent Agent not notifying when submissions are made.
I have tried setting up an intelligent agent that will notify trainers and managers via email of when a submission has been made to the assessment section of that course. I have used the criteria below however whenever a submission is made the Agent doesn't trigger and no notification is sent. Please can anyone point out…
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Email notifications
Is there a way for students to receive an external email or text notification when they receive a new email in D2L? Something along the lines of "you have unread emails."
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Configuring email template
How do I add my organization's logo in the email template. When I enter the following script and preview, I don't see the logo/image in the email. <p><img src="https://client.brightspace.com/shared/{name-of-image}" alt="" title="" data-d2l-editor-default-img-style="true"></p>
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how do I sent a d2L email to professor Fortin?
how do I sent a d2L email to professor Fortin?
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How can I later confirm emails sent through BrightSpace?
When I send emails to students using BS, how can I later confirm that the email was sent? Is there an equivalent of a "Sent Items" box?
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HOW DO I SEND EMAILS TO PEOPLE?
I need to send a message to my classmates, how do I do that?
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Adding a parent email to a student profile
Hello, our staff are trying to link a parent email to a student profile to that we can email a parent and student at the same time within D2L. Is this possible? Thanks
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Forward Brightspace emails to another account
I followed the instructions as per Unfortunately the check box is not an option for me. Is this a permission thing that I need to have someone activate?
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Change the default Email postmaster address?
Do SuperAdmins have the access to change the d2l.Tools.Mail.PostmasterAddress ( Instance ) under Config Browser Variable settings?
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Send Email Creation Cannot Send to Gmail.com (Using Domain still works)
Please Help With this issue, Because Email Creation is Not Sent to Gmail only sent to Domain Email. All Settings are checked. Please help
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Bulk Create User Cannot Sent Email
I Have a problem when using Bulk Create, Some users didn't get the email verification. If any possibility that I can set up this? Usually using Bulk Create all normal, but right now we have a problem like this. Please Help
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Unknown error sending email - PDF attachment
Recently I have received reports of users receiving a generic error message when attempting to send emails with PDF attachments. I have tested and replicated the issue multiple times but have been unable to identify a common cause. It does not occur with every PDF document, only some. The file size and number of recipients…
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Unable to send attachments in email tool
Our team received a ticket issue from an instructor unable to send pdfs through their email class list tool within D2L. Our team also recreated this issue in another course and with different PDF documents. Attached are the error messages we receive when trying to send multiple PDFs and a single PDF. We've confirmed that…
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Text to SMS Service not working for Rogers and Roger owned companies
Hi there, I'm an admin in Canada. We are noticing that learners who use Rogers, Chatr, Freedom and Fido can no longer receive email to SMS notifications. Does anyone know what is going on? Roger is the parent company of Chatr, Freedom and Fido. Does anyone know if all of these companies stopped offering email to SMS…
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Adding an email 'mailto' link to course navbar
Hi, My team would love to add an Email link to our course nav bars to make contacting us easy for participants and visible throughout the course. Ideally, we would love to add a custom link with a mailto URL as the destination, but it seems like this might not be possible. Adding a custom link with a value of…
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Whitelist emails?
Our G-suite organization is flagging emails from Brightspace as "external" and "potentially dangerous". In order to fix this, we need to know the IP address that our Brightspace emails come from. Our email address we're using is: brightspace@mail.learn.sewanee.edu Is there any way to find out an IP address that those…
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PGP - Where do I upload my key and the system to utilize it? Also, have do I force PGP?
Good Day I'm actually a parent of a student, how do I upload my PGP Public key into the system? I also would like to know how an Org can set mandatory PGP for all students, administrators and teachers. Furthermore, I'm sure I'm just not seeing the option, since no modern platform would forgo such a based staple of email /…
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New User Email Issue
Hi, I have modified the New User Mail Template and now tnew users are not receiving the email. Can someone please help? Do I need to default back the Name, Email and Subject?
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View Enrollment eMails Sent by Brightspace
When sending emails as an individual user (e.g. instructor, designer, admin, etc.) you can check your sent history through the email tool (access through the top navbar). However, we also send emails that make user of the email templates. These include registration and enrollment emails such as those when learners get…
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Lots of emails
We have recently had reported a number of emails (according to one report over 100 received) have been sent to users/learners on our platform. We are not sure how to investigate how this happened or what triggered this. Any help with how we would go about looking into this would be appreciated Secondly the emails appear to…