Known Issue and Fixed Issue information will no longer be maintained in Legacy Brightspace Community as of 10th July, 2023.
About Known and Fixed Issues
Known Issues are software problems that have been identified but not yet resolved. They are tracked in our Known Issues List and prioritized for resolution based on severity and impact. Known Issues are published in Brightspace Community as soon as they're identified.
An ASC can quote the tracking number of an existing issue when reporting a new bug/issue to indicate they are also impacted by that Known Issue. D2L support will then associate the new support case with the existing Known Issue.
Fixed Issues are software problems that have been addressed or corrected. The Fixed Issues List is posted on the first Thursday of the month with all fixes that will be included in that month’s Continuous Delivery update. The list is continually updated throughout the month as any new issues are resolved.
Case notifications
Support case email notifications are an exciting new feature that was rolled out in May 2023. Email notifications are especially helpful, as they ensure that everyone involved in a support case is kept up to date.
An email notification is sent to all individuals associated with the support case once the issue article is published.
Once the issue is fixed, the details will be shared in a follow-up email.
Known and Fixed Issue Information Improvements
Known and Fixed Issue information is now available on one page. You can scan the list of Known and Fixed Issues and download these lists if you chose to do so. This new Known and Fixed Issues page includes the following improvements:
- Known Issues: A cumulative list of Known Issues is now available in a single embedded spreadsheet replacing multiple Known Issue lists. You can now easily access a summary of the Known Issue and its potential workaround steps. You can also sort and filter the Known Issues spreadsheet.
- Fixed Issues: Fixed Issues from January 2023 onwards are now available in a single, embedded spreadsheet, with each release having its own tab. This organization ensures easier access and scanability for all users. You can now easily access a summary of the Fixed Issue and the release/bundle that the fix was/will be deployed in. The Fixed Issues spreadsheet has been sorted to highlight the most recently deployed fixes. However, you can sort and filter the spreadsheet.
Frequently Asked Questions
How to access Known and Fixed Issues?
On the navbar, select Release Information, and then select Known and Fixed Issues.
Figure: D2L Brightspace Community Navbar with the Know and Fixed Issues.
How to download the Known Issues Spreadsheet?
On the Known and Fixed Issue page, select Known Issues List.
Figure: Links to download the Known Issues List
Note: When you download this spreadsheet, you can deem it to be out of date. The online version is the source of truth.
How to download the Fixed Issues Spreadsheet?
On the Known and Fixed Issue page, select Fixed Issues List. The spreadsheet is saved in your local Downloads folder.
Figure: Links to download the Known Issues List
Note: When you download this spreadsheet, you can deem it to be out of date. The online version is the source of truth.
How do I know my hotfix date?
When a hotfix is required, it will always be scheduled on your hotfix day. Your hotfix day is based on your Continuous Delivery (CD) update schedule. For example: If your hotfix day is Tuesday and the Fixed Issues List indicates 20.23.x hotfix (all), we will be scheduling a hotfix for all customers and your hotfix will be scheduled for the next, upcoming Tuesday.
Hotfix days adhere to the following schedule:
- Monday:
- Wave 3 Americas
- Wave 5 Americas (if your CD update is on Wednesday with 9:00 pm start)
- Tuesday:
- Wave 3 and 4 APAC
- Wave 3 and 4 Europe
- Wave 4 Americas (if your CD update is on Thursday or Friday)
- Wave 5 Americas (if your CD update is on Wednesday with 6:00 pm start)
- Wednesday:
- Wave 5 APAC
- Wave 5 Europe
- Wave 5 Americas (if your CD update is on Thursday or Friday)
In the event that a hotfix needs to be deployed sooner than your regular hotfix day, it is communicated through a Hotfix Notification email.
How do I know when a new version of the Known Issues List and the Fixed Issues List is available?
How do I receive email notifications on support cases?
If you are on a support case watchlist, you will receive email notifications when your support case is logged as a known issue. You will also receive an updated email notification when your logged software defect is fixed. These email notifications will include a link to your support case and a link to the known issue or fixed issue article.
I am impacted by an existing software defect. How do I get added to the watchlist of an existing support case so that I can stay in the loop on the progress of that software defect?
Your Approved Support Contact (ASC) can log a support case, quoting the tracking number of the existing issue and indicating that they are also impacted by that software defect. D2L Support will associate that support case with the defect, and they will receive an email notification when the software defect is fixed.
How do I submit feedback on Known and Fixed Issues?
You can use the Known Issues List Updates and the Fixed Issues List Updates discussion threads to provide your feedback.
How do I identify the newly added article in the Known and Fixed Issues List?
For the Fixed Issue List, check the Fix Date column; recent articles will have their publication date listed there.
And for the Know Issue List, new issues are marked with a bold, italicized, red *New* label next to the problem case number, accompanied by their publication date.
