Community Corner

Register for Community Single Sign On

Registration connects you to extended Community resources with one set of credentials including:

🏫 Learning Center

🥧 Product Idea Exchange

🤝🏼 Approved Support Contact Homepage (for those who access it)

Once you're connected with the Single Sign On Experience to the New Community, you won't need to login to Legacy Community any longer.

📝 Note: Logging in with the new SSO will update your user name in Community to FirstName.LastInitial+ a 3-digit number. Ex. "Sam.S123" Your prior posts and discussions in New Community will also reflect this change. Updating your own username is on our next set of future enhancements for the Community Roadmap.

I'm a New D2L Brightspace Community User

Step 1: From the Navigation Bar, select Sign In/Register from the Community Homepage.

Step 2: Select the Sign Up Now link.

Step 3: Enter your Email Address. Select the Send verification code button.
** If you have previously created a local Community account, please use the same email address for the SSO experience.

Screenshot of the email form field in the registration page for the IDP

Step 4: Enter the code from the email sent to you into the verification code field. Select Verify Code.

Screenshot of the verify code form field in the registration page

Step 5: Complete the required fields and select the Create button.

Please note the "&" symbol cannot be used in the creation of a Community Password.

You'll know you've been logged successfully with the new SSO when your user name in Community is updated to FirstName.LastInitial+ a 3-digit number. Ex. "Sam.S123"

Your prior posts and discussions in New Community will also reflect this change.

Step 6: From the new Community homepage, navigate to the Quick Links widget (or nav bar) and select the tool you’d like to access: Product Idea Exchange or Learning Center.

I've been an Approved Support Contact (ASC) since May 2023 or longer

Step 1: Select Sign In/Register from the Community Homepage.

Step 2: Select the “Reset your Password” link.

*All ASC users have an account in the new Community. To finalize your registration, you only need to setup your password.

Reset Your Password Hyperlink displays following Email address and Password field

Step 3: Enter the same email address your ASC account is already associated to (this will be your school/organization’s email). Select Send Verification Code.

A screen displays with a field to enter your email address. A button appears following the field labelled "Send verification code." A second button appears at the end of the screen which is labelled continue.

Step 4: Enter the code from the email sent to you into the verification code field. Select Verify Code.

An example of the verification email code reads Microsoft on behalf of D2L Brightspace Community. A bolded part of the emails reads "Your code is:" followed by 6 digit code

the six digit code from the email is typed or pasted into the verification field

Step 5: Set and confirm your new password. Then select Continue.

Two fields display. One for entering a new password. One immediately following to confirm the spelling of that password.

You'll know you've been logged successfully with the new SSO when your user name in Community is updated to FirstName.LastInitial+ a 3-digit number. Ex. "Sam.S123"

Your prior posts and discussions in New Community will also reflect this change.

Step 6: From the new Community homepage, navigate to the Quick Links widget (or nav bar) and select the tool you’d like to access: Product Idea Exchange, or Learning Center

Step 7: Select the ASC Homepage button from the Community homepage to connect to the ASC Homepage.

Figure: Click the ASC Homepage button on the Community homepage.

Troubleshooting FAQs

I can't reset my password

Error message reads "An Account could not be found for the provided user ID"

If you attempt to reset your password and receive an error message reading "An account could not be found for the provided user ID" please register for a new Single Sign On Account in the Community

Please note the "&" symbol cannot be used in the creation of a Community Password.

I can't connect to PIE or Learning Center

1. Login to the New Community site

2. Select your profile from the navigation bar and select “Account & Privacy Settings”

3. Select the link to update your personal information

4. Temporarily update your segment or role to another option ex. Government

📝Note: Community members cannot edit their username or community email at this time.

5. Select Continue

6. Select the Product Idea Exchange/ or Learning Center link from the Quick Links Widget on the Community homepage.

Once connected you are welcome to repeat the steps above to adjust your segment back ex. to Higher Education

Update your Community Profile

1. Login to the New Community site

2. Select your profile from the navigation bar and select “Account & Privacy Settings”

3. Select the link to update your personal information

4. Update your segment, role, or Organization name

5. Select Continue

I Want to Provide Feedback About My Experience

We would LOVE to hear about your experience using single sign on into PIE, Learning Center, and the ASC homepage! Connect with us in the Community Feedback Discussion to share!