📝Note: The content within this Learning Center resource is specific for users who are in the Approved Support Contact (ASC) role. The information here does not apply to those who hold alternate roles.
What is the Introduction to Administrator Support course?
Welcome! If you are an ASC looking for more information about your role, you’re in the right place! We hope you will find that right from the get-go, we’ve tried to create an experience that is a smooth one, to support you to perform your role.
What Can I Expect in this Course?
Within this resource you will find the following topics and free printable job aids to help support you in the ASC role:
- How to contact support (with How to Contact Support printable)
- Identifying priority levels (with Urgency/Impact Scale printable)
- Basic Support Package video summary
How Can I Access the ASC Homepage?
Once you have registered for a Single Sign on Account for the Community, log in and then access the ASC Homepage from the new Community by following these steps:
1. Log in to the Community.
2. Select the ASC Homepage button from the Community homepage to connect to the ASC Homepage.
Figure: Click the ASC Homepage button on the Community homepage.
Learn more about ASC access through our Community FAQ’s.
Access the Course 🚌
📝 You must be a Brightspace client and logged into the new Single Sign on for Community to access this resource
Languages Available: English