This article describes D2L Status Page upon which you can view the health of D2L components, services, and integrations. The purpose of this D2L Status dashboard is to provide you and your end users with real-time updates regarding the availability and status of your Orgs.
Viewing the D2L Service Status page
You can access the Service Status page at: https://status.d2l.com
Th D2L Service Status Page uses the same data as you receive in your D2L Impacting Event Notification emails, your Client Availability Dashboard and My Orgs tab of the ASC Brightspace Community Homepage, so you can trust that issues you are informed of are also displaying on the new D2L Status Page when you receive a notification or check the status of your orgs in the community.
When all services are available, the site will indicate this with messaging that reads All Services Operational.
Figure: The D2L Service Status indicating All Services Operational
If there is impact to a few services, the site indicates this with messaging that reads Service Disruptions:
Figure: The D2L Service Status page showing service disruptions
You can expand each of the service categories for your page to see their components:
Figure: The Integrations service category is expanded to list the status for each constituent service
Viewing outages that affect a particular URL
You might not be affected by every service disruption that occurs. In light of this, you can enter your main Brightspace URL in the search bar of the Service Status page to learn whether you are affected by any disruptions.
Note: You can only view disruptions for the primary URL for each production org. To see the status of non-production orgs, look in the ASC homepage in the Brightspace Community.
Figure: The D2L Service Status page with the search bar highlighted.
The URL for the D2L Service Status page changes to reflect your particular site. You can share this link to direct users to view the Service Status for your primary implementation of Brightspace and to check if any service disruption is occuring.
Viewing historical outages affecting a particular URL
On the D2L Service Status page for a primary Brightspace implementation, you can click the View Incident History to display any events about which you have been notified in the last 90 days. If there have been no events, a pop-up message appears.
Figure: Pop-up message indicating there are no reported outages in the last 90 days.
If there has been one or more issues on your Brightspace primary site affected by a service outage in the last 90 days, an impact timeline offers a summary and updates on the event.
Figure: Timeline for historical impacts showing the summary for each service and updates on any ongoing items.
Help and Options features on the Service Status page
The top right of the Service Status page contains Option and Help icons:
- Click the Help icon for information about how to use the site.
- Click the Option icon to toggle on or toggle off Dark Mode and to turn on or turn off the Auto Refresh option to automatically update the site every minute if there are updates.
The Auto Refresh and Dark Mode options on the Option menu and the Help icon.