Documentation
Additional Resources
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Thought Leadership
Connect with leaders in pedagogy, accessibility, learning experience design and more
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Accessibility
Accessibility category serves as a single point of access to three avenues in Brightspace Community leading to the Accessibility Academy, Accessibility Library and Accessibility Discussions. These avenues offer courses and articles about accessibility to enhance accessibility knowledge and a group of accessibility enthusiasts to stay connected with.
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Community Corner
Have questions about how to use Community? Stay tuned with updates, feedback opportunities and more for the Community here!
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Development
Connect with product experts to learn more about tools frequently used by Brightspace Developers such as APIs and integrations!
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Partners
Want to learn more about Brightspace Partners and Integrations? This is the place to be!
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Product News
Stay up to date with product updates and announcements in this category.
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Training
Learn more about all the upskilling opportunities with courses and resources offered via the Brightspace Learning Center, Brightspace Guided Training and other training opportunities!
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Release Notes
Connect with our release information to learn about monthly improvements and updates to Brightspace.
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Known and Fixed Issues
Connect with our Known and Fixed Issue information to learn about improvements made to Brightspace.
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Customer Enablement
Connect with and ask questions on how to best use the Brightspace Product to transform the way your users learn!
Higher Ed / Postsecondary
Discussion List
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Brightspace Message Appearing on Homepages
Hello. I am wondering if anyone else has noticed the following error message appearing on Brightspace homepages: Error retrieving credentials. So far, it's not affecting the user's experience thankfully. I've attached a screenshot.
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How do I make a Physics Quiz question uses the same variables in two different answer blanks
I’m trying to make a quiz that uses the same variables in two different questions, or ideally, have two different answer blanks in the same question. E.g.: If a vector A has components Ax = [rand1] and Ay = [rand2], Calculate the magnitude of the vector A Calculate the angle the vector A points at I’m running into the…
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embedded page at cdn.lcs.brightspace.com says error retrieving credentials
What is " embedded page at cdn.lcs.brightspace.com says error retrieving credentials" and how to solve it?
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Limited Permissions in Course Despite Being a Super Admin
Hi, I'm a Super Admin for our Brightspace environment. Prior to becoming super admin, I was enrolled as a section instructor in a few courses. After becoming Super Admin, for some reason, I was still not able to access that course as anything other than instructor. I could see myself enrolled as a section instructor but…
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Drpobox Issue
We've had a couple of instructors notice a new issue when grading in Dropbox. Certain pdfs turned in to Dropbox behave strangely when we try to highlight a section and copy it into something else. Here's an example in a video: A live course that is having that issue is this…
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Brightspace Final Grade Gradebook Issue
I recently created a course - that combined two courses into one. The one course was added as just a module of the course - but it has 5 sections that each equate to 10 points & then the rest of the 6 Modules is released. The issue were having is the Final Grade for the First Module (5 sections) is not being calculated. I…
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error when clicking into course: An embedded page at cdn.lcs.brightspace.com ...
A user gets this error when clicking into a course homepage (the error re-appears if you click OK, navigate to content, and click back to Course Home): An embedded page at cdn.lcs.brightspace.com says Error retrieving credentials Any idea what is causing this?
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Multiple Browser Tabs Open
Greetings! I've had some students ask if it were possible to disable the opening of new tabs in a browser when they click on the Go to Discussion link. I did a screen capture and posted what I think is going on to my students. But I wonder if there is, in fact, a way of disabling the "new window" approach and simply have…
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Gradebook auto-setting with weighting. Is this scenario possible?
In my course, students earn their grade by submitting their homework (75 points), I give 4 tests, each one worth 100 points (400 points total), and a final exam (125 points). When I calculate their final grade, the final exam grade replaces the lowest test score, if it improves their grade. Is there a way to tell D2L to do…
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Advanced Video Editing Permissions
Good Afternoon Everyone, I am an admin for my school's D2L. My instructors are having issues accessing Advanced Editing for videos. New → Video or Audio → Upload When the video fully uploads and process there should be an option for "advanced editing" underneath it. Next to "change file" For my admin account, I can see…
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Is there a way to search through all courses for which you are an instructor to find content?
For example, if I have multiple courses in Brightspace, and I wanted to search through all of them to see if I used a specific YouTube video or a link to an external website, etc., in any of them, is there a way to do that?
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Banner Text
Hi, We have a number of modules that have some banner text on them relating to the year and I just wondered if there was some way to narrow down those specific modules and update the year on the banner text in mass rather than having to do each module one by one. E.g. a set of modules which have the title Moderation xxxx…
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Markdowns automatic in Content Editor?
Hello, I was just curious if there was a way to turn automatic markdown updates off, whether it's a browser setting or a setting in Brightspace. Like if I wanted to italicize something, I'd do " * Italicize this *", without the spaces. You can really do it with anything on this: Thanks!
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Save button unresponsive on quiz creation
Made a quiz and tried to save it, but the save button is unresponsive. I ended up hitting the "back" button, and it of course warned me that it would delete any unsaved data, which is what happened. I figured it was a fluke, maybe I got signed out on D2L/internet dropped out, etc. So I made a new quiz and put in a bunch of…
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PULSE app
Can a learner add a to-do item or event in the Upcoming tab in the PULSE app?
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Is there an upload size limit in the LOR?
Hello, We have an instructor who needs to upload materials to the LOR. She's running into an issue with some of the content where an error reading "Error: The thread was being aborted" appears. Could this be due to the file size of the content? Please see the attached screenshot for reference.
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Imported questions from Blackboard
I imported quiz sections from Blackboard. In Blackboard, the questions were set to random answers but I don't see that that copied over into Brightspace. How can I set those answers to random order without having to manually edit each individual question (I have hundreds)?
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Subtotal Color Scheme
I have set up a color scheme for my quizzes and applied it to all of my quizzes. (The same scheme for all quizzes.) However the subtotal (which I don't seem to be able to apply the scheme to) is being colored in some kind of weird approximation of the color scheme for most grade ranges (though the top range is the default…
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Intelligent agent for awards earned
Is there a way to set up an intelligent agent to generate a report for a given date range for learner's who have earned an award in a particular org unit?
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What does making a quiz question mandatory really mean?
Aren't questions already mandatory as they are originally created and as long as they are not a bonus question?
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