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A way to email all learners at once.
Hello, Our organization is trying to find a way to communicate with all our users of our learning platform (Brighspace) all at once. This can be like an email sent for new announcements, a newsletter, etc. Is there a way we can mass email all users from within Brighspace? If so, how? Because so far we have not found a way…
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Announcement Emails
I am not receiving the automatic email when I post an announcement to my course. I have this checked in my notifications. Not sure what is happening.
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Email System
The email system that I'm seeing in my D2L platform doesn't allow for threading in emails back and forth to students. Is my board not using a current version of the email system? It feels very archaic in structure. I dislike using the email system since it is so hard to track conversations with students.
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How do I resend an enrollment email to a learner?
I enrolled a group of learners and did not click the "send enrollment email" button because we are waiting to notify learners until after the facilitators have been trained. However, the "send enrollment email" button seems to now have disappeared now that learners have been enrolled. How do I now send them their…
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New User Email Notification
Hi Everyone, Not sure if anyone is facing this issue. But when we create a new user account previously, user will receive a notification on their email, but just recently about a few weeks back. Our users did not receive any notification of their account being created even after clicking the forgot password link. Is there…
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Is it possible to set up multiple enrollment emails in different languages?
We run courses in both English and German and have both language packs implemented. We would like to have an enrollment email for each language sending out when we enroll new students, however in the Mail Template Manager I cannot see the option to have multiple Enrollment E-Mails or options to save more than one. Is there…
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Students not receiving password reset emails
Hi there, We have been getting an increased number of reports where students are requesting password reset emails, or I manually attempt to send the emails and they are never received. The students emails are gmail, yahoo and hotmail. Can you please look into this? Thanks
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Is mine broken?
Hello Community, My question is regarding setting up my email signature. When I add any sort of graphic in there, it does not get passed through to the recipient. Interestingly, I just tried reloading the graphic after starting an actual email and it showed fine. It seems I simply cannot save my email signature with an…
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Image display issue in D2L email templates
We've developed an email template for administrators to send communications to learners via Brightspace. However, we've encountered an issue where the email is received without the intended brand banner image. Has anyone else experienced a similar problem, and are there specific settings within Brightspace that we should…
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Adding myself as instructor but email invite is not going through
After creating a class, adding the instructor to send invite but emails are not sending to instructor to access resources.
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Turn off email notifications for discussion boards
Hello How do I turn off email notifications for every time someone posts on a discussion board? I'm getting way too many emails. Thanks!
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How to set up an automatic email to registrants upon registration to the course
I have an issue where course registrants will register for a course, but not look at the course information where we put additional instructions that is critical for them to access meeting links. Is there a way where I can set up an automatic email to be sent to the registrants urging them to open the course page when they…
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Can admins archive past semester emails?
I am receiving complaints about so many past sections being displayed in the Brightspace email tool. Is there a variable option to only display X past semesters that can be modified if needed?
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Is it possible to add a header to the email page?
We use the "Send-only" option for our emails. Is there a way to add a header to this page to make it clear for students, this is outgoing only? We have a lot of students forgetting to check their actual email for the college.
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Email - auto reply
Can we set up an auto-reply with the instructor's course email account? If so, how?
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Student Submission Email
From the student perspective, how can we ensure that they are being sent an email when they submit an assignment, quiz, etc. in Brightspace? I know that I remember getting these emails when I was a student, but how to ensure that it is happening for all current students in all classes? Or, if it is not an Org wide setting,…
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email parents/guardians
I am on Brightspace and I want to email not just the students, but also their parents....where are the parent email (I see the student email addresses)???? We have these in our Google Classroom and Power School programs
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Unknown error sending email - PDF attachment
Recently I have received reports of users receiving a generic error message when attempting to send emails with PDF attachments. I have tested and replicated the issue multiple times but have been unable to identify a common cause. It does not occur with every PDF document, only some. The file size and number of recipients…
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Group Notifications for Instructors
Hello! We have courses with that use the same course shell but has two instructors with their own group of students. We've created the groups in the courses. Is there a way that instructors can only be notified only when their students complete assignments?
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Intelligent Agent not notifying when submissions are made.
I have tried setting up an intelligent agent that will notify trainers and managers via email of when a submission has been made to the assessment section of that course. I have used the criteria below however whenever a submission is made the Agent doesn't trigger and no notification is sent. Please can anyone point out…