Setting up SSO and using our email domain to send out emails
I need help setting up SSO. It is not working properly. It says user does not exist but they clearly do.
Secondly, we want emails coming from Brightspace to come from @dwavesys.com. Can you please point me to the right direction to do that?
Answers
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Hi Sysadmin.D,
Assuming you are using the self service SAML Administration? See
If the user exists, the error you see is typical of the attribute being released by the Identity Provider not being mapped to the correct user attribute in the user profile, or the attribute is not being presented to Brightspace in the correct NameId Format.
See Step 10. in the following resource it covers both issues as mentioned above.
Note: The User / Name ID Mapping field is used to create a mapping between the end user’s identity provider user account and their Brightspace user account. The options include: Username, Org Defined Id, Email Address, Username or Org Defined Id. Depending on what option is chosen you must set use the appropriate format. Username and/or Org Defined Id require the unspecified Subject NameId format be used. Email Address requires the emailAddress Subject NameId format to be used.
The issue may be resolved by doing one or both of the following as mentioned in the resource:
- Change the User / Name ID Mapping field to map to the user profile field that holds the matching user attribute released by the IdP
- Change the Subject NameId format of the attribute release by the IdP matching the mapping field in 1.
Enabling the SAML logs will also help you troubleshoot the issue.
If all else fails please connect with the Support team for assistance.
Regarding the email set-up, yes you can have Brightspace configured to send email on behalf of your mail domain. See
Please connect with your Customer Success Manager with this request, alternatively log a ticket with the Support team and they can guide you through the process, and connect you with the right team to get this setup with you.
Hope that helps!
