New User Email Notification

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Brian.C.132
Brian.C.132 Posts: 2 🔍
Hi Everyone,

Not sure if anyone is facing this issue. But when we create a new user account previously, user will receive a notification on their email, but just recently about a few weeks back. Our users did not receive any notification of their account being created even after clicking the forgot password link.

Is there a to fix this?
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Answers

  • Ricardo.S.110
    Ricardo.S.110 Posts: 135
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    Hello @Brian.C.132

    As one of your school's Approved Support Contacts, I would recommend you open a support ticket with D2L's Admin Support. But I can see you and another ASC have already reached out to them.

    I hope you can get the answers you need soon.