Students not receiving password reset emails

Mauricio.M.448

Hi there,

We have been getting an increased number of reports where students are requesting password reset emails, or I manually attempt to send the emails and they are never received. The students emails are gmail, yahoo and hotmail.

Can you please look into this?

Thanks

Ricardo.S.110

Hi @Mauricio.M.448

Welcome to the Brightspace Community.

That does require proper investigation. That said, as your organization's Approved Support Contact (ASC), you may open a support ticket directly with our Admin team through the ASC homepage.

This is the most effective way to get the assistance you need as quickly as possible.

I hope this is helpful.