Students not receiving password reset emails

Mauricio.M.448
Mauricio.M.448 Posts: 3 🌱
edited May 2024 in Known and Fixed Issues

Hi there,

We have been getting an increased number of reports where students are requesting password reset emails, or I manually attempt to send the emails and they are never received. The students emails are gmail, yahoo and hotmail.

Can you please look into this?

Thanks

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Answers

  • Ricardo.S.110
    Ricardo.S.110 Posts: 156

    Hi @Mauricio.M.448

    Welcome to the Brightspace Community.

    That does require proper investigation. That said, as your organization's Approved Support Contact (ASC), you may open a support ticket directly with our Admin team through the ASC homepage.

    This is the most effective way to get the assistance you need as quickly as possible.

    I hope this is helpful.

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