As the new semester approaches, we know how important it is to be prepared for the first day of class. Our teams within Global Support and Community are ready to help you every step of the way.
At the beginning of each term, Brightspace support teams see recurring patterns in the questions and issues raised. D2L Support is actively monitoring systems, prioritizing urgent issues, and taking steps to keep everything running smoothly during this busy time of year. While response times may be a bit longer, we’re working to resolve your requests as quickly as possible.
This guide covers the most frequent topics for System Administrators, Instructors, and Learners, helping everyone get set up and ready to go.
Need help?
- Brightspace Administrators, Instructors, Faculty, Learners, and Students : Please contact your institution’s help desk for support or utilize the support options available to you within your Brightspace environment.
- Approved Support Contacts: Submit cases via the ASC Support Portal (login required).
- New to D2L Brightspace? Join the Brightspace Community! You’ll find tutorials, tips, and support from peers and experts. Stay updated and get answers fast—register today!
We’re here to help you have the best possible start to your semester!
System Administrators - Common Start-of-Term Problem Categories
For resources tailored to the most frequent questions and troubleshooting workflows requested by System Administrators at the beginning of each semester, see: Brightspace for Administrators - Top Start of Term Isses, Fixes, and Resources
Category | Frequent Issues | Online Help Resources |
|---|
Authentication and Login | SSO/LDAP errors, reset passwords, Brightspace Local Login setup | |
IPSIS/SIS Data Processing | Batch errors, unmerge courses, restore deleted courses | |
Permissions and Roles | Creating/modifying instructor or learner roles, adjusting tool permissions | |
Course and Org Unit Management | Activate/deactivate courses, manage merges, fix Manage Courses tool errors | |
Instructors - Common Start-of-Term Problem Categories
For resources tailored to the most frequent questions and troubleshooting workflows requested by Instructors at the beginning of each semester, see: Brightspace for Instructors - Resources for a Successful Start of Term
Category | Frequent Issues | Online Help Resources |
|---|
Authentication and Access | Reset passwords, confirm SSO login | |
Course Activation | Course not active, incorrect start/end dates | |
Content Setup | Creating topics, release conditions, adding LTI links, bulk deletion | |
Assessments and Quizzes | Quiz special access, reset attempts, link quizzes to grades, view logs | |
Assignments | Create/edit, link to grades, release conditions | |
Grades | Organize items, set calculation method, publish grades | |
Discussions | Set visibility, release conditions, link to grades | |
Course Copy | Copy/import content from previous terms | |
Learners - Common Start-of-Term Problem Categories
For resources tailored to the most frequent questions and troubleshooting workflows requested by Learners and the beginning of each semester, see: Brightspace for Learners - How to Start Courses and Resolve Common Issues
Category | Frequent Issues | Online Help Resources |
|---|
Password and Login Issues | Forgot username/password, missing reset email, SSO/LDAP login errors | |
Enrollment and Course Access | Add/drop courses, locate in My Courses, confirm start dates | |
Content Availability | Missing/locked topics, SCORM issues, course progress | |
Quizzes | Timing issues, special access, Respondus setup problems | |
Assignments | Submission errors, resubmission requests, locating folders | |
Grades | Missing grades, finding grades in tool, feedback visibility | |
Discussions | Missing forums/topics, posting issues, attachments/video uploads | |