Add cc to Mail Templates

Sasa.B.287

Hi,

Is it possible to add cc/bcc email address to Mail Templates? For example, when a new user is created and email from Mail Templates is sent to the user is it possible to cc/bcc another email address?

Thanks in advance.

Owen.M.3197

Hi Sasa,

Thanks for reaching out re: adding a cc/bcc to an email address when setting up mail templates! My name is Owen and I'd love to offer up some assistance here.

Based on the information you've provided, I've attached two articles below that walk through setting up email in Brightspace and the settings for mail templates:

https://community.d2l.com/brightspace/kb/articles/4277-set-up-email-for-your-organization#types-of-email-settings

https://community.d2l.com/brightspace/kb/articles/4283-set-up-mail-templates

The first article I attached also includes information regarding forwarding emails, which might be another option for you to consider! If you still need any more help after reviewing the information I've provided, please don't hesitate to reach out.

Cheers,

Owen

Sasa.B.287

Hi @Owen.M.3197 ,

Thanks for the reply. I've checked the documentation and already set the templates prior to writing. There is nothing in the documentation addressing the cc/bcc in the Mail Template. Forwarding emails is settings for the users account, to use external email. So this is not the solution.

What I'm looking for is a way to cc/bcc email when user receives New User email template, not every email sent to the user. Is this possible?

Thanks in advance.

Best regards,
Sasa Bradic

Owen.M.3197

Hi Sasa,

Okay great, thank you for the additional info! I'm going to have a member of our support team jump in and see if they can provide some insight here.

Cheers,

Owen