Hi,
Is it possible to add cc/bcc email address to Mail Templates? For example, when a new user is created and email from Mail Templates is sent to the user is it possible to cc/bcc another email address?
Thanks in advance.
Hi Sasa, Thank you for your question. Unfortunately, there is no way to include a cc/bcc email address for Mail Templates. A workaround may be to use Intelligent Agents instead, where you can automate an email in an org unit based on a release condition:
https://community.d2l.com/brightspace/kb/articles/3499-about-intelligent-agents With Intelligent Agents, there is the option to include cc/bcc email addresses. For more information on how to setup intelligent agents, you can visit our documentation here: https://community.d2l.com/brightspace/kb/articles/3496-set-up-intelligent-agents I hope this information helps! Best regards, Abrar
Hi Sasa,
Thanks for reaching out re: adding a cc/bcc to an email address when setting up mail templates! My name is Owen and I'd love to offer up some assistance here.
Based on the information you've provided, I've attached two articles below that walk through setting up email in Brightspace and the settings for mail templates:
https://community.d2l.com/brightspace/kb/articles/4277-set-up-email-for-your-organization#types-of-email-settings
https://community.d2l.com/brightspace/kb/articles/4283-set-up-mail-templates
The first article I attached also includes information regarding forwarding emails, which might be another option for you to consider! If you still need any more help after reviewing the information I've provided, please don't hesitate to reach out.
Cheers,
Owen
Hi @Owen.M.3197 ,
Thanks for the reply. I've checked the documentation and already set the templates prior to writing. There is nothing in the documentation addressing the cc/bcc in the Mail Template. Forwarding emails is settings for the users account, to use external email. So this is not the solution.
What I'm looking for is a way to cc/bcc email when user receives New User email template, not every email sent to the user. Is this possible?
Best regards, Sasa Bradic
Okay great, thank you for the additional info! I'm going to have a member of our support team jump in and see if they can provide some insight here.
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