-
A student is unable to access her courses. Page shows up briefly and then disappears/error message
Hi, I have a student unable to access her courses. When she signs in the page shows up briefly and then disappears and she gets an error message. I've gone in and impersonated her and I can see anything and it doesn't happen to me. I've asked her to restart her computer and clear her cache and cookies. Does anyone have any…
-
User Agent does not match the fingerprint
Hello, Has anyone seen this error? Thank you - Audra
-
Remove Number of Views per post
There does not appear to be a way to remove the number of views on each post in a discussion board. The number of views encourages a comparative environment that we want to avoid. Can this be an update in a future software upgrade?
-
Why doesn't the Video player support .mpeg or .mpg file formats?
Why doesn't the Video player support .mpeg or .mpg file formats? Lots of older content and publisher resources are mpegs
-
Unknown error sending email - PDF attachment
Recently I have received reports of users receiving a generic error message when attempting to send emails with PDF attachments. I have tested and replicated the issue multiple times but have been unable to identify a common cause. It does not occur with every PDF document, only some. The file size and number of recipients…
-
Need help at setting button -> media library -> create recording -> start recording
Hi d2l guys I am a freshman and new to the xSite, https://xsite.singaporetech.edu.sg/d2l/loginh/, I discover there is a recording function in xsite which is useful to use in my assignment (see pic 1 to 3 below), setting button -> media library -> create recording -> start recording, And I have two burning questions to ask…
-
Journaling
I am taking the Addiction Studies course but do not know where I am to find my journal for journalling or am I getting this all wrong?
-
PDF files not displaying in Content
I have been notified by an instructor that they are unable to view any PDF files within their course. They are using the New Content Experience and if they select any of the PDF files from the Content tab they receive a display error similar to the one below. I have been unable to duplicate this error using a number of…
-
Why would new students enrolled to a course not receive emails when old students do?
At the beginning of the academic year we enrolled newly starting students to our Student Life course. When emails are sent they are not receiving them, but returning students are. Does anyone have any idea why this might be?
-
I have content in the content area but none in course builder how do i fix that?
The module content appears somehow under content but does not appear in to assign course builder weekly assignments.
-
Can typing an "announcement" be turned off when the instructor is in "learner mode" ?
I've had the frustration of typing out an entire announcement while I was inadvertently in "learner mode" only to have the announcement vanish after I hit "publish" and an "Error" statement appears that I don't have the authority to post... It would be great if the "announcement" interface was not available when the…
-
I just deleted my Content!
Can I get it back? I had several copies of the same units in my shell...I wanted to clean it all up so I deleted a bunch of the doubles. Well I guess it deleted ALL of the second copies as well! Now its telling me Page Not Found. Can I get my course Content back?
-
How to restore a content from a subpage ?
Hello, I inadvertently deleted an important section of my content. How to restore a content from a subpage ? Take care, TetznerL
-
Release conditions not working?
After discussing with several folks at my institution and Brightspace itself, it seems there is no solution. Assignments have release conditions connected to Group enrolment, yet these same assignments remain visible (and open for submission) to all students.
-
Expiration Date Question
How do I know when my subscription expires?
-
Video publishing errors
Hi there, first time here, I keep trying to set up a learning repository in Brightspace but keep getting various error messages when I go to publish and wondering what I'm doing wrong or if there's some issue with my account in publishing. Uploads always work out fine but on the "importing" page I am getting a few errors,…
-
Posting later in Activity feed
I have made comments in the activity feed of my class and then selected "post later". Both times, they didn't show on the day/time I selected. Any advice?
-
how do I connect my courses to brightspace
how do I connect my courses to bright space
-
iam not able to do my quiz due to wrong password
how to change quiz password
-
D2L Question - "Use this Score" option?
In D2L, what is the "Use this Score" option mean? I see in the Dropbox, but am not sure what it means. Thanks