User Agent does not match the fingerprint

Audra.T.81
Audra.T.81 Posts: 2 🌱
in Known and Fixed Issues

Hello,

Has anyone seen this error?

Thank you - Audra

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Answers

  • Matt.W.287
    Matt.W.287 Posts: 58

    Hello Audra

    The only place I see this error is in an authentication issue on one site. The solution/workaround seems to be logging out and back in again. If that doesn't work, or if the issue reappears, the next move would be to have an Approved Support Contact (ASC) reach out to helpdesk@d2l.com to speak with Admin Support. The issue can be investigated more thoroughly that way and other details can be collected to aide in the investigation.

    I hope that's helpful
    Matt
    Learning Administration Manager

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