PDF files not displaying in Content
I have been notified by an instructor that they are unable to view any PDF files within their course. They are using the New Content Experience and if they select any of the PDF files from the Content tab they receive a display error similar to the one below.
I have been unable to duplicate this error using a number of accounts and even impersonating the user. When I check these PDFs they load in the D2L display window without issue. The instructor tested other browsers and found that this only occurs in Google Chrome (their preferred browser) which leads me to believe it is related to their browser settings. However, I did not replicate the issue when using Chrome and I did confirm that their browser is up to date.
Has anyone encountered this issue before and if so did you find a way to resolve this issue?