Why would new students enrolled to a course not receive emails when old students do?
Alan.R.814
Posts: 1
At the beginning of the academic year we enrolled newly starting students to our Student Life course. When emails are sent they are not receiving them, but returning students are. Does anyone have any idea why this might be?
Answers
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Hello @Alan.R.814
Thank you for contacting us via Brightspace Community!
May I suggest you to open a support ticket with us for us to further investigate this issue please?
Kind Regards,
Prithvi
