A student is unable to access her courses. Page shows up briefly and then disappears/error message

Michele.M.313
Michele.M.313 Posts: 3 🌱
in Known and Fixed Issues

Hi,

I have a student unable to access her courses. When she signs in the page shows up briefly and then disappears and she gets an error message. I've gone in and impersonated her and I can see anything and it doesn't happen to me. I've asked her to restart her computer and clear her cache and cookies. Does anyone have any ideas? Thanks!

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Answers

  • Chris.S.534
    Chris.S.534 Posts: 375

    Hi Michelle,

    Additional options the student can try are:

    • Check they're using a supported browser. They can do this using the System Check tool available at https://{your-brightspace-url}/d2l/systemCheck or https://community.desire2learn.com/d2l/systemCheck
    • Disable browser add-ons and/or extensions - thereafter access Brightspace

    If the issue persists please open a support case with the D2L Support team for a deeper investigation.

    Hope that helps!

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